More than 35 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2018 Conference and Expo

Announcing companies include Avatier, Axios Systems, Bomgar, Cherwell Software, Samanage and more

COLORADO SPRINGS, Colo., April 03, 2018 (GLOBE NEWSWIRE) -- HDI, the leading membership association and certification body for service and support professionals, today reveals announcements from more than 35 companies exhibiting at HDI 2018 Conference & Expo. Each company will showcase their latest innovations in the Expo Hall Tuesday - Thursday of the event, providing attendees with the unique opportunity to receive an exclusive look at the new technologies impacting the service and support industry.

HDI 2018 Conference & Expo will take place April 10–13, 2018 at the MGM Grand in Las Vegas, NV. For more information. And to register, visit:  

“Each year, HDI creates a space for vendors to demonstrate their latest solutions, providing an opportunity for both attendees and exhibitors to make valuable industry connections,” said Joy Sobhani, Group Event Director, HDI. “HDI exhibitors play a key role in the evolution of the service and support industry, and we are excited to see their innovations in action in the Expo Hall.”

HDI 2018 Conference & Expo Exhibitor News:

Advanced Software Products Group, Inc. (ASPG) (booth 628) will showcase the latest version and features of ReACT, the leading self-service enterprise password reset and synchronization solution. Demos will be held on Wednesday in Room 107 [near General Session/Registration area] at 1:30pm and 7:45pm.

AISERA (booth 330) will showcase a disruptive and an easy to use AI-Driven Next Generation Service Management solution built for Multi-Cloud. Stop by to see how this solution can increase your agent productivity and empower your users.

Alemba (booth 706) will showcase the latest version of their vFire ITSM tool. This release includes a new Resource Manager feature that allows managers to resource staff based on availability and skill sets to maximize their team efficiency. Further new functionality includes an updated vFire app and a new style interface.

Atlassian (booth 519) will showcase Jira Service Desk, a beautifully simple service desk that’s easy to use, simple to setup, and has everything you need for IT support and customer service. Stop by the booth to learn why Jira Service Desk is recognized as a leader in service desk software by G2Crowd.

Avatier (booth 513) will showcase Avatier Identity Anywhere, which includes Lifecycle and Password Management, SSO, and Access Governance. It is based on the Docker platform, making it the most portable, scalable and secure Identity Management solution on the market. Docker container allows this solution to run anywhere: on cloud, on-premise or a private cloud.

Axios Systems (booth 401) will showcase features from the upcoming release of its leading ITSM solution, assyst, as well as the powerful capabilities of its integrated Asset Discovery (assystITOM) functionality to help manage services, assets and support in a single fit-for-purpose application.

Bomgar (booth 501) acquired Lieberman Software in February 2018 and will showcase the Rapid Enterprise Defense (RED) Identity Management solution. With seamless integrations for Bomgar Remote Support and Bomgar Privileged Access, RED IM allows organizations to discover, manage, and protect privileged credentials while simultaneously identifying and neutralizing attacks

BOSS Solutions (booth 625) will showcase its award winning ITIL/ITSM solutions, BOSSDesk on the cloud and the new and totally redesigned on-premise solution BOSS Support Central. Both are thoughtfully designed, have the best user-friendly interface, and incorporate a Service Catalog and other advanced capabilities that provide the best ROI in the industry.

BrainStorm (booth 623) will showcase their intelligent learning platform, QuickHelp™, that offers a variety of personalized, relevant learning content in one easy-to-use platform. Leveraging machine learning, gamification, and assessment tools, QuickHelp™ enables organizations to do more with their Microsoft technology by making even the most change-resistant user savvy with their software.

Cherwell Software (booth 601) will preview Cherwell Project Portfolio Management (PPM), a solution for organizations looking to mature existing PPM processes or for those using only a portion of legacy solutions. Cherwell PPM will unify and simplify project tracking and reporting processes, enabling centralized demand management and efficient resource utilization.

CITSmart (booth 400) will showcase its new Business Management System which brings together ESM, ITSM & BPM and also demonstrate new features in its Integrated Services Solution: ANUVA Knowledge Portal and NEURO - a codeless tool with rapid customization and integration with other applications whether legacy or home grown.

DriveSavers, Inc. (booth 618) will release a new White Paper on Cybersecurity and Data Loss Vulnerability. They will discuss new data security regulations, costs of a data breach, how to mitigate the cybersecurity threat by vetting your third-party vendors properly and the vulnerabilities of third party data recovery providers.

EasyVista (booth 613) will showcase its new product, EV Self Help. Surpassing limits of the traditional knowledge base, it delivers information through an interactive experience that empowers users to help themselves, reducing service desk calls by 30%. EasyVista will also preview the new release of its ITSM platform, EV Service Manager.

Freshservice (booth 413) will showcase the latest feature - the Workflow Automator, that helps service desk admins to create automation workflows using an intuitive drag and drop interface. This feature will enable you to create simple, robust workflows to route tickets, streamline HR requests, on-board new employees, manager approvals and more.

GeoFluent by Lionbridge (booth 428) is excited to introduce GeoFluent Interpreter Direct, a suite of four technological advances that streamline multilingual voice interactions for Service Desks. Interpreter Direct ensures that two individuals who speak different languages are never interacting without an interpreter, improving the customer experience, reducing customer effort, and saving agent's time.

Intelligent Dispensing Solutions (booth 316) will showcase its Supply Dispensers and Lockers that provide employees with instant, self-service access to tech accessories and supplies. IDS now offers Supply Lockers with powered compartments (outlets / CAT5 Ethernet) to ensure laptops, tablets, smartphones, and rechargeable handheld assets are fully charged when the user accesses the device.

Ivanti (booth 300) will showcase the addition of cloud-based artificial intelligence (AI) Hub and Bot apps to its ITSM portfolio, including the newly released Help Desk Essentials. These new apps make help desk requests more conversational and intuitive while working to minimize help and service desk resource engagement.

Jabra (booth 624) will demonstrate its newest business product and the world's first professional UC-certified wireless earbuds, the Jabra Evolve 75e. The Jabra Evolve 75e are Skype for Business certified, offer Active Noise Cancelling and feature 14 hours of battery life to support productivity on-the-go.

Kaseya (booth 322) will showcase its cloud-based IT management and security software at HDI 2018. This software allows organizations to efficiently manage and secure IT in order to drive IT service and business success.

ManageEngine (booth 607) will showcase their rapid-start enterprise service desk that allows organizations to set-up unique service desk instances within 60 seconds. Attendees can also take a look at the visual change workflow builder that simplifies IT change management and the custom actions that empower IT staff with unrestricted extensibility.

Micro Focus (booth 418) is presenting Service Management Automation X, a fully automated, engaging service management experience that saves you money. Based on analytics and machine learning with a fully multi-tenant architecture, SMA-X is built on the modern, containerized ITOM platform and runs in cloud and on premise.

MSPWorx (booth 313) will showcase its Living the Managed ITSM dream. This extensive ITSM offering includes ServiceNow as a service through their own GrandCentral, allowing companies of all sizes the ability to have a true ITSM tool. They will also showcase their Remote System administration service, allowing ServiceNow customers to get more from their investment.

Noble Systems (booth 301) announces the acquisition of FidoTrack, a provider of cloud gamification solutions for call centers. Noble will be re-branding its products as Noble® Gamification and will showcase how this gamification software helps increase employee engagement, build productivity and reduce attrition across the general spectrum of agents within the modern-day call center.

PST Migrator by LAE Software (booth 318) will showcase their automated solution to migrating Microsoft Outlook PST data into Office 365 at HDI 2018. This solution allows organizations to easily remove the headaches associated with Outlook (PST) data files.

RealVNC (booth 308) will debut the latest version of its secure VNC Connect remote access software. With decades of experience, this software is used by thousands of IT professionals around the world. They will also share the roadmap for integration partnerships with leading help desk and service desk solution providers.

Samanage (booth 507) will demonstrate how artificial intelligence and machine learning can create an “employee first” mentality by analyzing your past ticket trends and suggesting category and subcategories to requesters. Driving greater productive through smarter services, tickets are getting directly to the subject matter experts and resolved faster.

Sennheiser (booth 721) will showcase our headsets and conferencing systems at HDI 2018, which are designed to create the most natural, comfortable listening experience possible for everyone involved in the conversation. Stop by the booth to experience TeamConnect Wireless, the MB 660 and a host of our other premium enterprise communication offerings.

Splashtop (booth 719) will showcase the latest in remote support technology for technical support professionals including iOS and Android live screen access with Splashtop SOS, a quick remote support tool. They will also preview new Splashtop Remote Support Premium edition and unattended remote access to Android and IoT devices.

StrataCom (booth 304) will highlight its IT service management professional services and consulting expertise for enterprise-level clients at HDI 2018, including tool implementation, roadmap planning, ITIL process consulting, staff augmentation and more.

SysAid (booth 718) will showcase its centralized service desk built exclusively to help resolve tickets fast, and will provide live demos of proven methods to lower MTTR (mean time to repair) that reduces costs within an integrated, one-screen solution.

T-Metrics, Inc. (booth 325) will showcase its TM-Cloud Contact Center for delivering customer voice, email, video, chat, SMS, and social media interactions to agents. They will also showcase their real-time supervisory dashboards, reports package, and intuitive administrative tools that provide advanced capabilities and metrics that improve service levels and enhance the customer experience.

TeamDynamix (booth 620) announces findings from its survey of higher education leaders about IT Maturity. There’s increased emphasis on combining ITSM and PPM on a single platform, which is more efficient to manage and easier for users. TeamDynamix explains how its platform helps Higher Ed better manage resources and personnel.

TeamViewer (booth 512) will demonstrate the newest version of its award-winning remote access and support software, focusing on how helpdesk managers can more quickly and accurately close tickets. TeamViewer now integrates easily within most helpdesk and ITSM platforms and can access all types of desktops, servers, mobile and IoT devices.

TOPdesk (booth 419) will showcase its integrated Kanban board to its continuously deployed service management solution. The Kanban board is a big step for ITSM, allowing teams to be able to work in a more agile manner without the need for additional tooling.

UJET (booth 324) will showcase its real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. They will showcase how these platforms can improve call center efficiency, enhance the customer experience, and provide more repeat business.

Upland Software (booth 329) will showcase its RightAnswers Knowledge Management (KM) platform. The award-winning knowledge management software centralizes knowledge throughout the enterprise and promotes knowledge sharing to enhance IT support. RightAnswers is the only knowledge management software that is Knowledge-Centered Service (KCS) Verified v6.

Register for HDI 2018
To register for the HDI 2018 Conference & Expo, please visit:

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About HDI
Founded in 1989, HDI is the first membership association and certification body created for the service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM.

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