From Advocates to Evangelists — Determine, Inc. Drives Customer Success Through New Customer Advocacy Program

Newly Launched Program Maps Replicable Approach, Tracks Real Costs Savings and Outlines Path to Strategic Customer Success

CARMEL, Ind., May 03, 2018 (GLOBE NEWSWIRE) -- Determine, Inc. (NASDAQ:DTRM), a pioneering leader in global Source-to-Pay and Enterprise Contract Lifecycle Management (ECLM) Cloud Platform solutions, launched its Customer Advocacy Program, the next stage of the company’s rapidly expanding Customer Success initiative, at the Determine West Region User Group. Determine is taking its success profile on the road to the Determine East Region User Group in Washington, DC, on June 12th, 2018.

The Determine Customer Advocacy Program institutes a quantifiable, repeatable and extensible framework for establishing and measuring the value customers are achieving through the Determine Cloud Platform. Determine is helping their customers save substantial money, improve efficiencies, and deliver proven ROI on business objectives. From Source-to-Pay Upstream to Procure-to-Pay Downstream, the Determine program measures and improves business processes.

“Determine’s Customer Advocacy program goes beyond just things like customer success and quality assurance. It has given us an in-depth view of our relationship to really see the measurable, quantifiable value that we’re achieving through the solutions we’re using. This gives us a much more data-driven matrix for structuring the relationship on a strategic level, and allows us to approach it as a true partnership. We’re excited about the possibilities.”
Amee Foss, National Director of Procurement and Plant Operations, Watermark Retirement Communities

Through the Customer Advocacy Program, Determine is reinventing Customer Success by taking it from an intangible concept that produces tangible results and turning it into a strategic framework that can be duplicated and reapplied.

“Determine’s Customer Advocacy Program is the next logical stage of our Customer Success continuum, designed to not only create a blueprint for achieving results that can be duplicated, but to actually amplify those results. Since launching the program just one month ago, we’ve already experienced 100% growth in customer advocates. We’re making customer success contagious.”
Kevin Turner, SVP of Customer Success, Determine, Inc.

Companies interested in learning more can find more information at

About Watermark Retirement Communities

Based in Tucson, AZ, Watermark’s commitment to creating extraordinary communities began nearly 30 years ago when it opened its first retirement community. In June of 2016, the American Seniors Housing Association (ASHA) ranked the privately-held Tucson-based company 16th among the nation’s 25 largest seniors housing operators. For more information, visit

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About Determine, Inc.
Determine, Inc. (NASDAQ:DTRM) is a leading global provider of SaaS Source-to-Pay and Enterprise Contract Lifecycle Management (ECLM) solutions. The Determine Cloud Platform provides procurement, legal and finance professionals analytics of their supplier, contract and financial performance. Our technologies empower customers to drive new revenue, identify savings, improve compliance and mitigate risk.

The Determine Cloud Platform seamlessly integrates with major ERP or third-party systems such as SAP, Oracle, Sage, QAD and Microsoft. Modular solutions can be configured to add more as needed to provide additional value beyond spend management. Our unified master database and business process approach empower users at every level to make more informed and smarter decisions.

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Media Relations:
Mike Mitchell
Determine Inc.