BUFFALO, N.Y., May 5, 2014 (GLOBE NEWSWIRE) -- Castel Communications, LLC announced today they are sponsoring CRS 2014, an educational conference providing techniques, strategies and resources for maximizing collection and recovery outcomes. The conference will be held at the Four Seasons Hotel in Las Vegas.
Now in beta testing and slated for release later this month, Castel Detect's ™ latest release features real-time auditing of LIVE calls, including call tagging and integration to external business data and metrics. "Castel Detect™ will allow users to create rules for instantaneous identification of calls required for immediate review," states John Ripa, Castel's COO. "As our customers are very dedicated to the requirements of their clients, Castel Detect™ provides efficient workflow compliance management necessary for their success."
Features include:
- Ability to tag calls based upon criteria set by business rules
- Real-Time notifications. For example, calls of angry customers requesting their account be closed can be tagged 'angry customer, requested account closed'. Notifications will be sent to user(s) throughout the day.
- Calls can be annotated with comments and/or disposition codes to support quality assurance initiatives and action
Conference attendees are invited to visit Booth #18 to speak with Castel regarding their goals for efficient workflow compliance management and more!
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/news/.
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