BUFFALO, N.Y., Apr. 22, 2015 (GLOBE NEWSWIRE) -- Castel Communications, LLC, today announced they will be sponsoring and exhibiting at CS Week, the premier utility customer service conference for managers and executives at investor owned utilities, cooperatives, municipalities and government entities. The event will be held April 28 – May 1, 2015 at the Charlotte Convention Center in North Carolina.
Castel Detect™ LIVE Speech Analytics is utilized in call center businesses to increase customer service satisfaction and agent success. Customizable to a business’ needs and objectives, Castel Detect™ can assist utilities businesses with their efforts in measuring customer service criteria, addressing compliance initiatives and driving the full potential of customer service centers. Attendees are invited to speak candidly with the Castel Team regarding customer service departments already using LIVE speech analytics to specifically detect and analyze emotion levels and words and phrases between agents and customers while the call is still occurring. “Our business has complete trust in Castel’s cutting-edge technology to support the several hundred agents in our call centers. Castel’s ability to stand as pioneers in dialing, recording and voice analytics is unmatched, and their customer support is second to none,” states Steve Zank, Vice President, Eastern Account System Inc.
Attendees of the conference are invited to stop by booth #818 and learn more about Castel Detect’s™ ability to help businesses deliver proven customer service excellence and support.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/category/newsroom/.
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