BUFFALO, N.Y., June 15, 2015 (GLOBE NEWSWIRE) -- Castel Communications, LLC, today announced they will be speaking this week at the 16th Annual Call Center Week Conference and Expo 2015 at The Mirage, Las Vegas. The conference focuses upon transformational leadership, new customer service experience, workforce optimization and culture, seamless customer connections and data analytics.
Castel, a featured sponsor of the conference, will provide a collaborative roundtable discussion regarding quality assurance and customer engagement through speech analytics, Wednesday, June 17 at 11:50am.
Conference attendees are also invited to visit Castel at booth #601, June 16 – 18, to preview Castel Detect’s™ on call speech analytics solution. This next release slated to launch in Q3 includes:
- agent/management instant messaging
- on call score carding for agents
- on call verbatim agent script pops
- on call profiling based upon call’s origin (inbound/outbound)
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/category/newsroom/.
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