Interactions Launche
Interactions Launches Task Orchestration, an AI-Powered Agent Assist Solution that Transforms Customer Experience and Operational Efficiency in Contact Centers
August 06, 2024 09:02 ET | Interactions
Franklin, MA, Aug. 06, 2024 (GLOBE NEWSWIRE) -- Interactions, a pioneering force in Conversational AI for customer service, today launched its AI-powered agent assist solution, Task Orchestration,...
Powering Excellence
Powering Excellence in Customer Service:
July 23, 2024 09:13 ET | Interactions
Franklin, MA, July 23, 2024 (GLOBE NEWSWIRE) -- Franklin, MA, July 23, 2024 - Interactions, an innovating force in Conversational AI for customer service, today announced its client, Evergy won gold...
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Interactions LLC Saves $300 Million Annually for Top Clients
April 30, 2024 09:00 ET | Interactions
FRANKLIN, Mass., April 30, 2024 (GLOBE NEWSWIRE) -- Interactions, an innovating force in Conversational AI for customer service, today announced its continued success in 1Q 2024 providing...
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Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service
October 20, 2023 09:00 ET | Interactions
FRANKLIN, Mass., Oct. 20, 2023 (GLOBE NEWSWIRE) -- In spring 2023, Interactions, a leader in conversational AI, debuted a nationwide survey gauging 1,000 consumers’ sentiment toward customer...
Comparably Badge
Interactions Named One of Comparably’s Best Places to Work
June 28, 2023 09:00 ET | Interactions
FRANKLIN, Mass., June 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational AI, today announced it has been named one of Comparably’s 2023 Best Places to Work. The company...
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Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents
June 20, 2023 09:00 ET | Interactions
FRANKLIN, Mass., June 20, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced it has secured two new patents to advance its...
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Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
June 06, 2023 09:00 ET | Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
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Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth
February 28, 2023 09:00 ET | Interactions
FRANKLIN, Mass., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced Matt Malek has joined the company as Chief Financial...
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Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
January 25, 2023 09:00 ET | Interactions
FRANKLIN, Mass., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent....
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Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
November 10, 2022 09:00 ET | Interactions
FRANKLIN, Mass., Nov. 10, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today launched Trustera, the first and only real-time,...