Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service
October 20, 2023 09:00 ET
|
Interactions
FRANKLIN, Mass., Oct. 20, 2023 (GLOBE NEWSWIRE) -- In spring 2023, Interactions, a leader in conversational AI, debuted a nationwide survey gauging 1,000 consumers’ sentiment toward customer...
Interactions Named One of Comparably’s Best Places to Work
June 28, 2023 09:00 ET
|
Interactions
FRANKLIN, Mass., June 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational AI, today announced it has been named one of Comparably’s 2023 Best Places to Work. The company...
Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents
June 20, 2023 09:00 ET
|
Interactions
FRANKLIN, Mass., June 20, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced it has secured two new patents to advance its...
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
June 06, 2023 09:00 ET
|
Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth
February 28, 2023 09:00 ET
|
Interactions
FRANKLIN, Mass., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced Matt Malek has joined the company as Chief Financial...
Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
January 25, 2023 09:00 ET
|
Interactions
FRANKLIN, Mass., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent....
Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
November 10, 2022 09:00 ET
|
Interactions
FRANKLIN, Mass., Nov. 10, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today launched Trustera, the first and only real-time,...
Interactions Continues to Reshape the Customer Experience Marketplace in Collaboration with NVIDIA Riva
September 22, 2022 14:45 ET
|
Interactions
FRANKLIN, Mass., Sept. 22, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced a go-to-market collaboration with NVIDIA Riva to...
Interactions Poised for Record Growth with New CMO Hire and Fresh Investment from Runway Growth Capital
July 20, 2022 09:00 ET
|
Interactions
FRANKLIN, Mass., July 20, 2022 (GLOBE NEWSWIRE) -- Interactions, LLC, one of the largest standalone artificial intelligence (AI) companies in the world, today announced the addition of Peter Mullen...
University Hospitals to Deploy Interactions IVA for Frictionless Patient Experience
November 02, 2021 09:00 ET
|
Interactions
FRANKLIN, Mass. and CLEVELAND, Ohio, Nov. 02, 2021 (GLOBE NEWSWIRE) -- University Hospitals, one of the United States’ leading health care systems, and Interactions, one of the world’s largest...