CallCopy Names Syntellect as 2008 Distributor of the Year

COLUMBUS, OH--(Marketwire - March 10, 2009) - CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today named Syntellect as its "2008 Distributor of the Year." This marks the inaugural year for the award, which recognizes the channel partner that best demonstrates outstanding sales performance and a commitment to service excellence. The award was presented to Syntellect at its Interactions 2009: User and Management Conference in Scottsdale, AZ.

"The Distributor of the Year award is a testament to Syntellect's outstanding commitment to CallCopy as a strategic partner," said Ed Porter, director of partner programs at CallCopy. "Syntellect has successfully introduced our solutions to new customer segments and also integrated our technology into its own products. Working together, Syntellect and CallCopy are able to provide customers with award-winning solutions that meet their growing contact center management needs. We appreciate all the effort that Syntellect put into marketing and distributing our solutions to its broad base of customers, and look forward to a successful 2009."

"We are honored to receive CallCopy's inaugural Distributor of the Year award," said Syntellect President Steve Dodenhoff. "The award reflects the efforts of two great organizations that are committed to providing their customers with best-of-breed solutions that result in more efficient, easier to run and more profitable contact centers. The award is a compliment to the efforts of our team, which has truly embraced CallCopy and Syntellect's vision for our partnership."

CallCopy's distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The program levels allow CallCopy's channel partners to choose the degree of their services, certification and support levels. CallCopy's product suite includes solutions that are scalable enough to meet the needs of small businesses, as well as large enterprises, which broadens the sales opportunities for distributors. CallCopy provides partners with the training, sales tools and joint marketing efforts needed to effectively serve their customers and win new business.

To learn more about CallCopy's solutions and the company's channel program, please visit or call Ed Porter at 888.922.5526.

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award-winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit

About Syntellect

Syntellect helps its customers create, maintain and continuously improve superior end-to-end service for their customers -- personalized service that values their preferences from the way they contact a business, to the level of help desired. The company measures success by its ability to implement and continuously support solutions for its customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.

For more information about Syntellect, Inc. visit

Contact Information: Media Contact: Kevin Wilson 513-898-1008