ROCHELLE PARK, N.J., March 12, 2009 (GLOBE NEWSWIRE) -- Strativity Group announces today the formation of a strategic alliance with Customer Service Experts, Inc. a leading Customer Experience Management firm. The combination of both organizations' capabilities provides a strengthened value proposition to companies that rely on solid consumer relationships.
Customer Experience Management (CEM), is the process of strategically managing, or engineering a customer's experience with a product or company. Both Strativity Group and Customer Service Experts, Inc. have been successful in this arena for several years. Strativity Group, founded in 2003 by renowned author and researcher Lior Arussy, has expertise in consumer research and strategy development. Customer Service Experts, Inc., (CSE) founded in 1995 by Lise D'Andrea, specializes in the customized execution of CEM strategy including training, consulting and measurement across a wide variety of industries and geographic areas.
"The alliance with Customer Service Experts was critical for us to achieve a comprehensive, sustaining solution," said Lior Arussy, President of Strativity Group. "They bring a unique set of capabilities that allow us to close the loop and enable clients to deliver on their customer experience promise," Arussy added.
D'Andrea states, "Our alliance gives us the capacity to gain valuable metrics for our clients that not only state the business case for a CEM strategy, but also help to focus efforts for maximum organizational efficiency. Ultimately, client organizations and their customers benefit greatly from this approach."
The Strategic Alliance delivers a complete solution to clients including: customer experience diagnostics, CEM strategy development, customer experience innovation and redesign, multi-location implementation and quality assessment and performance scorecards. Additionally, the combined experience of both organizations enables them to serve wide variety of industries and customer relationships including airport, retail stores, industrial and manufacturing, health care and pharmaceuticals and B2B relationships.
Jointly, Strativity Group and Customer Service Experts, Inc. deliver a comprehensive customer service management solution that begins with defining the customer experience globally and continues through the management of performance of employee's at the local level. To learn more about the joint capabilities delivered by this new strategic alliance, visit www.Strativity.com./cse or http://www.customerserviceexperts.com/services.php; or contact: Michael Bekiarian at Strativity Group 201 843 1315 ext 1006 or Jill Donnelly at Customer Service Experts, Inc. 410-897-8444 x13.
About Strativity
Strativity Group, Inc. is a global customer experience research and consulting firm which assists organizations with the creation of differentiating experiences and profitable customer relationships. Utilizing research, consulting, education and communication programs, Strativity creates and implements customer experience strategies for its clients. At the core of its methodology is the development of action plans that are used to drive organizational change.
Strativity Group, Inc. works with Global 2000 companies as well as emerging businesses around the world. Our clients include Akibia, American Management Association, AMO, Capital One, CATIC, Circle K, CA, Crowne Plaza Hotels & Resorts, Dimension Data, DVTEL, FedEx, Herbalife, ICMI, Honeywell, Jacada, Lockheed Martin, Nokia, Nordea, Nortel, RightNow Technologies, Sage, SAP, Seagate Technology, Siemens, The Fund, University of Pennsylvania, Verint Systems and Wyeth.
The Strativity Group, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=5739
Customer Service Experts, Inc. is a comprehensive Customer Experience Management company dedicated to developing customer-centric cultures within client organizations. Through creative and specialized strategies, Customer Service Experts, Inc. empowers clients to achieve improved customer and employee loyalty, a more efficient and productive work environment, and higher profitability.Customer Service Experts, Inc. consults, educates and supports a broad spectrum of clients primarily in the U.S. including University of Maryland University College (UMUC), Travelex, Johns Hopkins Health System, Rosetta Stone, Westfield Concession Management, Billy Casper Golf, The Smithsonian, YMCA of Central Maryland and Simon Property Group to name a few.