CallCopy cc: Discover Rated Compliant on Avaya Aura Platform

Call Recording Product Suite Undergoes Successful Compliance Testing on Newest Version of Avaya IP Communications Platform

COLUMBUS, OH--(Marketwire - July 28, 2009) - CallCopy, a leading provider of innovative call recording and contact center solutions, today announced that its cc: Discover product suite is rated compliant with key IP communications platform solutions from Avaya, a leading global provider of business communications applications, systems and services.

cc: Discover enables organizations to optimize operational efficiencies by delivering innovative call recording, quality management, screen capture, and performance management capabilities. The product suite has been compliance-tested by Avaya for compatibility with Avaya Aura™ Communication Manager 5.2 with Avaya Aura™ AES 4.2.

"Avaya is a recognized leader in the business telephony market. Through tight product integration and compliance testing, we are able to offer our joint customers a more cost-effective solution," said Patrick Hall, vice president of product management of CallCopy. "As a longtime member of the DevConnect program, we have a tradition of offering high-quality products with tight integration to Avaya. This latest certification on the Aura platform further strengthens our line of Avaya-certified solutions. In combination with Avaya, we are dedicated to helping companies incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure."

Avaya's DevConnect program is an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Gold member of the program, CallCopy is eligible to submit products for compatibility testing to the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. Avaya engineers there develop a comprehensive test plan for each product to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like CallCopy who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available -- getting more out of their multivendor network and delivering new value to their bottom line."

About CallCopy

Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment.

For more information, visit

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit For more information on the Avaya DevConnect program, visit

Contact Information: Media Contact: Kevin Wilson 513-898-1008