Contact Information: Media Contact: Kevin Wilson 513-898-1008
CallCopy's cc: Discover Certified Compatible With Cisco Unified Communications Manager
| Source: CallCopy, Inc.
COLUMBUS, OH--(Marketwire - August 25, 2009) - CallCopy, a leading provider of innovative
call recording and contact center solutions, today announced that cc:
Discover 4.0 has tested compatible with Cisco Unified Communications
Manager 7.0. Compatibility testing was performed as part of CallCopy's
membership in the Cisco Technology Developer Program. As a member of the
program, CallCopy is able to deliver customer solutions that have been
verified interoperable with Cisco's current unified communications
platform.
Organizations can improve their level of customer service, increase
organizational performance and proactively leverage business intelligence
by capturing and analyzing customer interactions with cc: Discover's call
recording, quality
management, speech
analytics and performance
management modules. The solution suite has completed interoperability
verification testing (IVT) with Cisco and an authorized facility based on
criteria established by Cisco. The Unified Communications Manager is the IP
telephony call-processing component of the Cisco Unified Communications
solution.
"Interoperability with the industry's leading telephony solution providers
has been a critical part of CallCopy's success to date, ensuring that our
solutions are compatible with whatever platform our customers utilize,"
said Patrick Hall, vice president of product management of CallCopy. "With
today's announcement, we are helping Cisco customers fully capitalize on
their technology investments, and our certification assures them that cc:
Discover meets Cisco's requirements and is fully compatible. Being a part
of the Cisco Technology Developer Program demonstrates the flexibility of
cc: Discover, and like Cisco, we are fully focused on delivering the
highest level of service and support."
The Cisco Technology Developer Program brings Cisco together with
innovative third-party companies that provide complementary and compatible
technologies, which give customers the flexibility and speed to respond to
changing market and competitive requirements. The program ensures that
members' products and technologies have verified interoperability, adhere
to strict standards, and offer new capabilities for Cisco joint customers.
About CallCopy
Through its commitment to the highest standards of customer and employee
satisfaction, CallCopy has established itself as a leading provider of
innovative performance management solutions. The highly scalable, award
winning cc: Discover Suite delivers advanced call recording, screen
capture, quality management, speech
analytics, performance management, customer satisfaction survey and workforce
management capabilities to contact centers, trading desks, financial
institutions and healthcare providers worldwide.
CallCopy empowers organizations to gather business intelligence, which is
leveraged to maximize performance through improved employee retention,
compliance with government regulations, and a more customer-centric
environment.
For more information, visit www.callcopy.com.