NEW YORK, NY--(Marketwire - June 28, 2010) - Information Builders, the independent leader in operational business intelligence (BI) systems, today announced that its vice president of corporate technical support services, Stu Madison, won the 2010 Stevie Award for "Customer Service Executive of the Year."
The awards were presented during ceremonies at the Marriott Marquis Hotel in New York City. The ceremonies were hosted by Cheryl Casone of Fox Business Network and broadcast nationwide on radio by the Business TalkRadio Network.
Madison faced stiff competition for the award and was honored among other finalists including executives from Benefit Express, Bronto Software, CIGNA Corporation, Comcast Corporation, High Performance Technologies, Netezza Corporation, and Wells Fargo Bank.
Stevie Awards were presented in more than 40 categories including Best Overall Company of the Year, Executive of the Year, and Corporate Social Responsibility Program of the Year. More than 2,700 entries from organizations of all sizes and in virtually every industry were submitted for consideration.
"The Information Builders support team strives, on a daily basis, to provide our valued customers with the utmost level of support," said Madison. "This past year, our Premium customers rated our service and staff at over 98 percent satisfaction, and customer surveys revealed a significant improvement in our customer service department's timeliness, professionalism, proficiency, and overall support."
More than 200 executives across the country participated in the judging process to determine the finalists and Stevie Award winners.
"I couldn't be more pleased to have had the opportunity to accept the Stevie award for 'Customer Service Executive of the Year' on behalf of the entire customer service department at Information Builders," continued Madison. "Having been a finalist in various categories for the American Business Awards for three years in a row, including our selection as a finalist this year for 'Customer Service Team of the Year' it feels great for Information Builders to be recognized as the leader in customer service."
Details about The American Business Awards and the lists of honorees in all categories are available at www.stevieawards.com/aba.
About Information Builders
Information Builders' award-winning combination of business intelligence (BI) and enterprise integration software has been providing innovative solutions to more than 12,000 customers for the past 30 years. WebFOCUS is the world's most widely utilized business intelligence platform. It provides the security, scalability, and flexibility needed at every level of global extended enterprises. Its simplicity helps create executive, analytical, and operational applications that reach dozens to millions of users. Information Builders' iWay Software suite provides state of the art, multi-purpose, pre-built integration components that address all SOA, application, data, and information management requirements. Its integration adapters have been adopted by the leading software platform providers. Information Builders also offers solutions in the performance management, business activity monitoring, and enterprise search markets. The company's comprehensive enterprise product offerings give Information Builders' customers the ability to grow and innovate according to their needs. Information Builders' customers include most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,450 people and has more than 350 business partners.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Sponsors and partners of The 2010 American Business Awards include Infogroup, Netezza, CIGNA, Citrix Online, Epic Advertising, High Performance Technologies Inc., imagistic, John Hancock, LifeLock, Lionbridge, Optimum Lightpath, PetRays, RCN, and SoftPro.
Contact Information:
Press Contacts
Kathleen Moran
Information Builders
(917) 339-6313
kathleen_moran@ibi.com
Erica Salamida
LEWIS PR
(617) 226-8845
informationbuilders@lewispr.com
