CUPERTINO, CA--(Marketwire - October 27, 2010) - OTRS (www.otrs.com), the world's leading provider of open-source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched turnkey packages for OTRS Help Desk and OTRS ITSM. The new service and support Editions enable customers of all sizes, from SMBs to enterprises, to get up and running in a matter of days with complete help desk and ITSM solutions.
The new Editions provide a mix of consulting, training, and support based on an organization's size and complexity. The Basic Edition is suited to small organizations or single locations that need quick implementation of a simple solution. The Professional Edition is for mid-sized organizations with two to three departments or locations that need additional features plus training. The Enterprise Edition is for large organizations that require custom deployments for multiple departments or locations on a scale of OTRS clients such as NASA, Siemens, Nokia, and Toshiba.
"The cooperation with OTRS has been perfect," said Uwe Feil, Toshiba Europe's General Manager of Technical Services & Support. "The project came in on time and in budget -- a major achievement for an undertaking of this size. The savings we had projected have already been realized -- the ROI is there."
"In the first week of the new school year, the district has already generated over 300 tickets in the new OTRS system. New hires were easily set up with e-mail accounts, and given access to buildings and the grading system," said Paul Hill of the Sitka, AK school district. "OTRS met all of Sitka's operational requirements and resolved all issues including one issue I did not anticipate: the fixing and tracking of assets."
"We just made open source customer interfaces more efficient than ever before; now we've made them easier than ever to implement," said Paul Salazar, General Manager of OTRS USA. "Our new turnkey Editions embody years of experience working with countless organizations, and are designed to get you to get up and running with a complete help desk or ITSM solution in 3-16 days, depending on the complexity of your requirements. This move complements our just-announced launch of OTRS 3.0 with an all-new GUI for 30 percent quicker ticket turnaround, and will enable us to take our 80,000 plus customer base to the next level."
Complete information online
For complete information on OTRS turnkey help desk packages, please visit http://www.otrs.com/en/products/help-desk/. For details and pricing on best practices for implementing and maintaining help desk solutions, please see http://www.otrs.com/en/products/help-desk/best-practices/.
For details of OTRS ITSM Editions based on ITIL best practices, please visit http://www.otrs.com/en/products/itsm/. For details and pricing for ITSM request and incident management, problem management, change management, and release management, please see http://www.otrs.com/en/products/itsm/best-practices/
About OTRS
OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering, including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/.