NEW YORK, Oct. 4, 2011 (GLOBE NEWSWIRE) -- Inc. magazine ranked 1-800 We Answer Call Center No. 1995 on its fifth annual Inc. 500|5000, an exclusive listing of the nation's fastest growing private companies, published to focus attention on a vital sector of the economy, American independent entrepreneurs. 1-800 We Answer Call Center has redoubled its effort to provide complete communications outsourcing solutions to businesses of all sizes across every industry.
Robert Porter, President and CEO of 1-800 We Answer, Inc., remarked, "Our team is very proud of what we have achieved as a company over the past year, and we’re honored that we are once again ranked in the top 40% of companies listed on the Inc. 5000. It’s important to recognize that our customers’ loyalty plays a major role in our stability as a company. Our clients’ recommendations of our call center and answering services have helped fuel that growth. We work very hard to keep our call center’s customers happy by ensuring the integrity of their communications lifeline."
1-800 We Answer, Inc. is unique in the call center industry. Founded as a family-owned New York answering service in 1969, its mission to provide personal customer attention has never waivered. Today the company has evolved into a nationwide organization employing a workforce of seven hundred people in thirteen call centers across seven states, and the spirit of individual customer care is as strong as ever helping to drive this growth.
Focusing on providing inbound telephone customer service support, the live operators answering phones are the front line in providing crucial communications outsourcing services that allow thousands of businesses to maintain and grow their own customer base. Special call center services include telemessaging support for federal, state and local government agencies and offices, and call center support for higher education and nonprofit organizations. 1-800 We Answer’s bilingual operators provide call center support nationwide for the healthcare industry, the insurance industry, law firms, multichannel retail customer service, and general business.
The outbound division was officially launched in 2007, providing telemarketing call center support and services for business, education and government clients. Outbound services expanded during 2009 to include market research, opinion polling, and surveys. Market Research clients include larger market research firms and opinion polling agencies working on behalf of news media and social research agencies.
Company Growth
1-800 We Answer currently operates a network of call centers headquartered in New York City with regional offices in Boston, Philadelphia, Montgomery, Baton Rouge, Kansas City, Miami, and Jacksonville. Under owner Robert Porter’s direction during the past three years, a combination of sales and acquisitions has increased the company’s revenue by 127%. 1-800 We Answer is proud to be considered one of the leading companies contributing to economic recovery.
A complete profile of 1-800 We Answer, Inc. may be found at http://www.inc.com/inc5000/profile/1-800-we-answer
Companies on the list reported creating 350,000 jobs during fiscal years 2008 through 2011. The aggregate revenue for the Inc. 5000 list is up 14% above last year’s list, at $366 billion. The median growth rate of listed companies has remained steady at 94%.
The complete list of honorees, including an interactive database, able to be sorted by industry, region and other criteria can be found at www.inc.com/5000.
Methodology
The 2011 Inc. 5000 is ranked according to percentage revenue growth when comparing 2007 to 2010. To qualify, companies must have been founded and generating revenue by March 31, 2007. Additionally, they had to be U.S.-based, privately held, for profit, and independent -- not subsidiaries or divisions of other companies -- as of December 31, 2010. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2007 was $100,000; the minimum for 2010 is $2 million.