Verse.io Announces Release of CallConnect™ to Modernize Call Centers With Conversational SMS
June 15, 2022 12:00 ET | Verse.io
SAN DIEGO, June 15, 2022 (GLOBE NEWSWIRE) -- Verse.io, the market leader in humanized conversational texting and customer outreach automation, is on a mission to bring the power of SMS to the entire...
ASAPP Launches AutoCompose™ to Automate 70% of Contact Center Agent Messages
June 09, 2022 09:30 ET | ASAPP
NEW YORK, June 09, 2022 (GLOBE NEWSWIRE) -- ASAPP, Inc., the AI Cloud company launched AutoCompose —a new AI Service that suggests the right responses for digital messaging agents, enabling up to...
ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers
May 26, 2022 09:30 ET | ASAPP
NEW YORK, May 26, 2022 (GLOBE NEWSWIRE) -- ASAPP, Inc., the artificial intelligence (AI) research-driven company, today launched AutoSummary—a new AI Service API that provides contact centers with...
Tech Impact Pilots Workforce Development Program in Delaware in Partnership with Baylor Women's Correctional Institution
April 14, 2022 05:00 ET | Tech Impact
WILMINGTON, Del., April 14, 2022 (GLOBE NEWSWIRE) -- Tech Impact, the Delaware Department of Correction and the Delaware Department of Education announced today the launch of a pilot cohort of the...
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Global Customer Experience Management Software Market to Generate a Revenue of $26,466.6 Million by 2028, Growing at a CAGR of 17.7% from 2021 to 2028 [230-Pages] | Report by Research Dive
March 21, 2022 09:09 ET | Research Dive
New York, USA, March 21, 2022 (GLOBE NEWSWIRE) -- According to the report published by Research Dive, the global customer experience management software market is expected to garner a revenue of...
Vocodia Joins 300+ Industry Leaders at Las Vegas Call & Contact Center Expo
March 09, 2022 12:31 ET | Vocodia
BOCA RATON, Fla., March 09, 2022 (GLOBE NEWSWIRE) -- Vocodia will attend the Las Vegas Call & Contact Center Expo March 16-17, 2022 at booth 4026. The Expo provides unparalleled coverage to...
MetricNet Announces Enhanced Webcast Schedule for 2022
February 17, 2022 03:00 ET | MetricNet, LLC
INCLINE VILLAGE, Nev., Feb. 17, 2022 (GLOBE NEWSWIRE) -- MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022....
Easy on Hold Earns Status as Certified Women's Business Enterprise (WBE) by WBENC
January 18, 2022 09:00 ET | Easy On Hold
KALAMAZOO, Mich., Jan. 18, 2022 (GLOBE NEWSWIRE) -- TBA, Inc. dba Easy On Hold, an innovator in the on hold and overhead music and messages industry, is proud to announce its certification as a...
1840 & Company Launches New Marketplace to Help Ambitious Companies Scale
January 17, 2022 09:00 ET | 1840 & Company
KANSAS CITY, Kan., Jan. 17, 2022 (GLOBE NEWSWIRE) -- Today, 1840 & Company (www.1840andco.com), a human capital and outsourcing company, has announced that they have launched a new marketplace...
Ricochet360 Launches Spam Guru™ to Improve Connection Rates and Reduce Spam Likely Calls
November 10, 2021 09:00 ET | Ricochet360
EL SEGUNDO, Calif., Nov. 10, 2021 (GLOBE NEWSWIRE) -- Modern phone carriers are implementing STIR/SHAKEN protocols that flag call center phones as spam risks, disrupting outreach initiatives. With...