CallMiner Wins 2020 People’s Choice Award for Speech Analytics

Speech Technology Magazine’s People’s Choice Award recognises CallMiner for best-in-class, innovative voice of customer platform

Boston, UNITED STATES


Nottingham, UK, May 06, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fuelled speech and customer interaction analytics, has been named a People’s Choice recipient for Speech Analytics. The award, from Speech Technology Magazine, recognises CallMiner’s dedication and commitment to delivering positive customer experience and engagement throughout the contact centre.

“This year marks the 25th anniversary of Speech Technology magazine’s founding, and the industry is showing no signs of slowing down when it comes to technological innovation,” said Leonard Klie, Speech Technology Magazine’s editor. “From consumer electronics to business technology vendors, this year’s winners of the People’s Choice Awards demonstrate the industry’s best and show just how diverse, useful, and popular voice technology has become today. CallMiner is a perfect example of that.”

Visitors to Speech Technology’s website voted for their favorite tools and platforms in 11 total categories. CallMiner was one of the 20 companies nominated in the Speech Analytics category.

“It is an honor to be recognised by industry leaders, practitioners and our peers. We’re focused on developing user-friendly, intelligent and actionable solutions that make an impact across the business,” said Jeff Gallino, founder and chief technology officer at CallMiner. “We are grateful to the Speech Technology Magazine readers who recognise the value and breadth of our platform.”

Learn more about CallMiner’s solution portfolio and the insights it derives here.

About CallMiner

CallMiner is recognised as a leader in the speech analytics software industry, transforming your customer interactions with conversational insight to drive positive experiences and profound business change. Uniting with our customers and partners, our platform surfaces intelligence captured across your multiple communication channels and compels action that leads to improvement within and beyond the contact centre for customer experience, employee performance, compliance, security, fraud and interaction automation.

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