Nearly 74% of Consumers Will Switch Providers After a Poor Contact Center Experience, According to New Research
May 11, 2020 09:00 ET | Corporate Ink for CallMiner
WALTHAM, Mass., May 11, 2020 (GLOBE NEWSWIRE) -- Despite the proliferation of self-service options, phone-based customer support remains the most popular and critical customer service channel for...
CallMiner Wins 2020 People’s Choice Award for Speech Analytics
May 06, 2020 09:00 ET | Corporate Ink for CallMiner
WALTHAM, Mass., May 06, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, has been named a People’s Choice...
CallMiner Wins 2020 People’s Choice Award for Speech Analytics
May 06, 2020 04:00 ET | Corporate Ink for CallMiner
Nottingham, UK, May 06, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fuelled speech and customer interaction analytics, has been named a People’s Choice...