African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
November 17, 2020 02:30 ET | Corporate Ink for CallMiner
Nottingham, United Kingdom, Nov. 17, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced that African Bank has selected the...
CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market
October 20, 2020 09:00 ET | Corporate Ink for CallMiner
WALTHAM, MASS., Oct. 20, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced today a partnership with NTT...
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics
September 15, 2020 03:30 ET | Corporate Ink for CallMiner
Nottingham, United Kingdom, Sept. 15, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum...
CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics
September 14, 2020 09:30 ET | Corporate Ink for CallMiner
WALTHAM, Ma., Sept. 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum Maturity Model,...
CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers
August 10, 2020 09:30 ET | Corporate Ink for CallMiner
WALTHAM, Ma., Aug. 10, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced today a partnership with...
CallMiner and Avadyne Health to Present at Customer Contact Week (At Home)
August 05, 2020 10:00 ET | Corporate Ink for CallMiner
WALTHAM, Ma., Aug. 05, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced that it will be presenting at Customer...
New Research Shows Customer Switching Costs Insurance Sector £5.04 Billion
June 24, 2020 03:30 ET | Corporate Ink for CallMiner
Nottingham, United Kingdom, June 24, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, released today the 2020 CallMiner...
Nearly 74% of Consumers Will Switch Providers After a Poor Contact Center Experience, According to New Research
May 11, 2020 09:00 ET | Corporate Ink for CallMiner
WALTHAM, Mass., May 11, 2020 (GLOBE NEWSWIRE) -- Despite the proliferation of self-service options, phone-based customer support remains the most popular and critical customer service channel for...
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn
May 11, 2020 04:00 ET | Corporate Ink for CallMiner
NOTTINGHAM, U.K., May 11, 2020 (GLOBE NEWSWIRE) -- Despite new UK regulations that encourage consumers to save money by changing suppliers, average customer churn increased by only 3.7% versus 2018,...
CallMiner Wins 2020 People’s Choice Award for Speech Analytics
May 06, 2020 09:00 ET | Corporate Ink for CallMiner
WALTHAM, Mass., May 06, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, has been named a People’s Choice...