North America Pharmaceutical Contract Sales Outsourcing [CSO] market Predicted to Reach USD 5.2 billion by 2031, Garnering Over 7% CAGR: TMR Report

Medium and large pharmaceutical businesses are outsourcing sales activities to reduce costs, improve performance, and preserve operational flexibility as a result of rising R&D and other operating expenditures in the pharmaceutical sector.


Wilmington, Delaware, United States, Sept. 07, 2023 (GLOBE NEWSWIRE) -- Transparency Market Research Inc. - The North America market for pharmaceutical contract sales outsourcing [CSO] was estimated to have acquired US$ 2.6 billion in 2021. It is anticipated to advance with a 7.4% CAGR from 2022 to 2031 and by 2031, the market is likely to gain US$ 5.2 billion.

A number of major and medium-sized pharmaceutical companies are outsourcing their sales activities as a result of rising research and development and other operating expenditures. The creation of a sales team has unintended consequences for compliance, IT sales force, customer support, and personnel selection.

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Contract sales outsourcing (CSO) provides critical account management, market access, and understanding of regional healthcare authorities. CSOs have come to be more dependent in recent years. In the foreseeable future, the tendency is projected to continue.

North America Pharmaceutical Contract Sales Outsourcing [CSO] Market: Key Players

In North America, there are just a few major companies in the consolidated pharmaceutical contract sales outsourcing (CSO) industry. To establish modern pharmaceutical contract sales outsourcing (CSO) in the area, the majority of the firms are investing a lot in research and development efforts.

Major firms to boost sales and market share are forming strategic partnerships. Product portfolio diversification along with mergers and acquisitions are the main techniques used by the players.

The following companies are well-known participants in the North America pharmaceutical contract sales outsourcing [CSO] market:

  • Ashfield (UDG Healthcare plc)
  • Granard Pharmaceutical Sales & Marketing
  • Syneos Health
  • Amplity Health
  • IQVIA
  • EVERSANA

Key developments in the North America market for pharmaceutical contract sales outsourcing [CSO] are:

Market PlayerYearKey Developments
IQVIA, Inc.2021
  • IQVIA, Inc. and Janssen Research & Development worked together on the phase 3 COVID-19 vaccination clinical trials.
  • The studies use a combination of telehealth technology, virtual oversight, as well as digital patient interaction tactics to deliver trials on-site and remotely.
  • The company's portfolio of decentralized trial solutions is also utilized.
Ashfield Engage2021
  • Ashfield Engage and Popit teamed together to enhance patient adherence.
  • The business was able to combine cutting-edge technology with patient support initiatives in order to anticipate patients' requirements and modify their reminders accordingly through cooperation.

Key Findings of Market Report

  • The market is anticipated to be driven by CSO-enabled improved and enhanced services in non-personal promotions throughout the projected period.
  • Pharmaceutical businesses of all sizes are choosing to use medications that can be swiftly and cheaply added to their pipelines.
  • The dependence on CSO services is being fueled by an increase in the use of virtual detailing in outsourced services.
  • Increased tele-detail usage is contributing to the non-personal marketing of outsourcing.
  • A CSO is well-equipped to handle all of these sophisticated tasks, particularly pharmaceutical outsourced sales force and customer care, and can help a brand obtain market recognition rapidly.

Market Trends For Pharmaceutical Contract Sales Outsourcing [CSO]

  • In North America, the market category with the most rapid expansion is non-personal promotion. Non-personal advertising is a major component of the omnichannel marketing tactics used by the majority of firms. Limited face time with healthcare provider (HCP) clients is a common difficulty, with issues ranging from restricted access at HCP offices to unoccupied or whitespace areas.
  • The expectations of HCP consumers have escalated in line with the expenditure for non-personal advertising. Consumers are opting to connect solely with companies who provide the most relevant content due to time constraints and an overload of promotional materials.
  • Successful non-personal encounters must explicitly benefit the consumer. This necessitates a rigorous, successful, sensitive, and unique approach. This will probably lead to an increase in the non-personal promotion market in the near future.

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Pharmaceutical Contract Sales Outsourcing [CSO] Market Regional Outlook
Various reasons are propelling the growth of the pharmaceutical contract sales outsourcing [CSO] market in different countries of North America. These are:

  • American pharmaceutical corporations are choosing to use external sales teams. They are outsourcing sales procedures to lighten the administrative load on their management teams in addition to saving time and money. Participants in the pharmaceuticals contract sales outsourcing industry in North America have potential as a result of these trends.
  • Companies in the United States are heavily spending in research and development in order to create contract intelligence platforms that expedite medication trials in highly regulated advertising schemes. During the projected period, these elements are anticipated to boost the pharmaceutical contract sales outsourcing (CSO) market share in North America.

North America Pharmaceutical Contract Sales Outsourcing [CSO] Market Segmentation

  • Service
    • Personal Promotion
      • Promotional Sales Team
        • Dedicated Sales Team
        • Syndicated Sales Team
      • Key Account Management
      • Vacancy Management
    • Non-personal Promotion
      • Tele-detailing
      • Interactive E-Detailing
      • Customer Service
      • Medical Science Liaisons
      • Patient Engagement Services
      • Others (telesampling)
    • Others
  • Therapeutic Area
    • Cardiovascular Disorders
    • Oncology
    • Metabolic Disorders
    • Neurology
    • Orthopedic Diseases
    • Infectious Diseases
    • Others
  • Region
    • North America

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