CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19
November 10, 2020 09:00 ET | CallMiner
WALTHAM, Ma., Nov. 10, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, has been named a Silver Stevie® Award winner in the 17th...
Brands Struggle to Address Changing Consumer Behaviors and Needs During the Pandemic
August 03, 2020 09:30 ET | CallMiner
WALTHAM, Mass., Aug. 03, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, released a new research study today – Customer Experience...
CallMiner Announces Lineup for its Virtual Customer Engagement Transformation Exchange (CETX)
July 27, 2020 09:30 ET | CallMiner
WALTHAM, Mass, July 27, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced the details for its virtual Customer...
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
July 20, 2020 09:00 ET | CallMiner
WALTHAM, Ma., July 20, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced Illuminate™, a new AI-driven search feature...
CallMiner Names Eric Williamson Chief Marketing Officer
July 14, 2020 09:30 ET | CallMiner
WALTHAM, Ma., July 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief...
Free Customer & Employee Impact Assessment Helps Brands Navigate Coronavirus Challenges
May 04, 2020 10:00 ET | CallMiner
WALTHAM, Ma., May 04, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, today announced the launch of its...
CallMiner Collaborates with Customers to Improve Contact Center Operations, Performance and Service Amidst COVID-19 Pandemic
April 15, 2020 09:00 ET | CallMiner
Waltham, Mass., April 15, 2020 (GLOBE NEWSWIRE) -- A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions, communications companies, and...
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic
April 15, 2020 03:00 ET | CallMiner
WALTHAM, Ma., April 15, 2020 (GLOBE NEWSWIRE) -- A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions, communications companies, and...
CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
November 04, 2019 08:30 ET | CallMiner
HOLLYWOOD, Fl., Nov. 04, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced enhancements to its text...
Use of Profanity by Customers in the Contact Center is On the Rise and That’s Bad for Business
October 16, 2019 09:00 ET | CallMiner
WALTHAM, Mass., Oct. 16, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, today unveiled the findings of new data analysis on...