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Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service
October 20, 2023 09:00 ET | Interactions
FRANKLIN, Mass., Oct. 20, 2023 (GLOBE NEWSWIRE) -- In spring 2023, Interactions, a leader in conversational AI, debuted a nationwide survey gauging 1,000 consumers’ sentiment toward customer...
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Voiceflow Announces $15M Investment from OpenView Venture Partners
August 15, 2023 09:00 ET | Voiceflow
SAN FRANCISCO and TORONTO, Aug. 15, 2023 (GLOBE NEWSWIRE) -- Voiceflow, the industry’s first and leading collaboration platform for building AI agents, today announced it has closed a $15 million...
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Interactions Named One of Comparably’s Best Places to Work
June 28, 2023 09:00 ET | Interactions
FRANKLIN, Mass., June 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational AI, today announced it has been named one of Comparably’s 2023 Best Places to Work. The company...
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Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents
June 20, 2023 09:00 ET | Interactions
FRANKLIN, Mass., June 20, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced it has secured two new patents to advance its...
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Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
June 06, 2023 09:00 ET | Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
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Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth
February 28, 2023 09:00 ET | Interactions
FRANKLIN, Mass., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced Matt Malek has joined the company as Chief Financial...
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Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
January 25, 2023 09:00 ET | Interactions
FRANKLIN, Mass., Jan. 25, 2023 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent....
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Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
November 10, 2022 09:00 ET | Interactions
FRANKLIN, Mass., Nov. 10, 2022 (GLOBE NEWSWIRE) -- Interactions, the world leader in conversational artificial intelligence (AI), today launched Trustera, the first and only real-time,...
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Innovative Payment Solutions Introduces Voice Command Function for IPSIPay App Through Collaboration with Conversational AI Technology Provider DRUID
August 30, 2022 09:15 ET | Innovative Payment Solutions
CARMEL BY THE SEA, Calif., Aug. 30, 2022 (GLOBE NEWSWIRE) -- Innovative Payment Solutions, Inc. (OTCQB:IPSI) (“IPSI” or the “Company”), a fintech provider of digital payment solutions to both...
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Interactions Poised for Record Growth with New CMO Hire and Fresh Investment from Runway Growth Capital
July 20, 2022 09:00 ET | Interactions
FRANKLIN, Mass., July 20, 2022 (GLOBE NEWSWIRE) -- Interactions, LLC, one of the largest standalone artificial intelligence (AI) companies in the world, today announced the addition of Peter Mullen...