Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
May 27, 2020 07:00 ET
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Uniphore
PALO ALTO, Calif., May 27, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX)...
Amid COVID-19 and Social Distancing, Consumers Prefer Calling Customer Service, More Than Chatbots or Email
May 12, 2020 09:00 ET
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Uniphore
PALO ALTO, Calif., May 12, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early Conversational Service Automation category leader, today released survey results that show American consumers overwhelmingly...
The Results Companies and Voci Technologies Announce Strategic Partnership
January 30, 2020 09:30 ET
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Voci Technologies Incorporated
PITTSBURGH, Jan. 30, 2020 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies, and The Results Companies, one of the world's leading Customer...
Global Call Center AI Market is Set to Reach USD 2,896.5 million by 2024, Observing a CAGR of 23.0% during 2019–2024: VynZ Research
November 20, 2019 13:56 ET
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VynZ Research
NEW YORK, Nov. 20, 2019 (GLOBE NEWSWIRE) -- The global call center AI market is expected to grow at a CAGR of 23.0% during the forecast period with its market size predicted to reach USD 2,896.5...
Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
October 01, 2019 09:00 ET
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Corporate Ink for CallMiner
BOSTON and MIAMI, Oct. 01, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, announced today that it has expanded its partnership with...
CoreDial Introduces CoreNexa™ Contact Center Certification Program
August 27, 2019 11:06 ET
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CoreDial, LLC
Cloud Communications Leader to Offer Certification Enabling Partner Self-Sufficiency and Success with CCaaS BLUE BELL, PA, Aug. 27, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- CoreDial, LLC, a...
CGS Names Steven Petruk to President of Global Outsourcing Division
August 08, 2019 08:30 ET
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CGS
NEW YORK, Aug. 08, 2019 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today the naming of Steven Petruk as the...
Global 2000 Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations
August 07, 2019 04:00 ET
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3CLogic
ROCKVILLE, Md., Aug. 07, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a leading provider of cloud contact center solutions, today announced the selection of its Total Cloud offering by a Forbes Global 2000...
Votacall Recognized on CRN’s 2019 Solution Provider 500 List
July 17, 2019 09:12 ET
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Votacall Inc.
BOSTON, July 17, 2019 (GLOBE NEWSWIRE) -- CRN®, a brand of The Channel Company, has named cloud voice solution provider, Votacall to its 2019 Solution Provider 500 list. This annual list ranks the...
Voci Technologies Reports Record Traction of its Real-Time Automated Speech Recognition Platform in Q2 2019
July 16, 2019 10:02 ET
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Voci Technologies Incorporated
PITTSBURGH, July 16, 2019 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies for contact center speech analytics solutions, today announced that...