FICX Introduces No-Code CX Automation Platform to Automate Any Customer Process Across Channels
September 21, 2021 08:45 ET
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FICX
SAN FRANCISCO, Sept. 21, 2021 (GLOBE NEWSWIRE) -- FICX (www.ficx.io), innovators in no-code digital CX, today announced the release of the FICX CX Automation (CXA) Platform that empowers any...
First Orion Receives Coveted 2021 Contact Center Technology Award from CUSTOMER Magazine
September 16, 2021 09:05 ET
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First Orion
NORTH LITTLE ROCK, Ark., Sept. 16, 2021 (GLOBE NEWSWIRE) -- First Orion, a provider of digital call experiences for the world’s leading mobile carriers, enterprises, and mobile apps, today announces...
Coveo Announces New Features to Help Equip Frontline Agents to Deal with Service Pressures Elevated by Higher Customer Expectations
September 08, 2021 09:00 ET
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Coveo Solutions Inc.
MONTREAL, Sept. 08, 2021 (GLOBE NEWSWIRE) -- Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today at Coveo Relevance...
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
September 07, 2021 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., Sept. 07, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced the availability of eGain Knowledge Hub™,...
CGS Wins 2021 Gold Stevie® Award in the Contact Center / Customer Service Outsourcing Provider of the Year category
February 01, 2021 12:45 ET
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CGS
NEW YORK, Feb. 01, 2021 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the Gold Winner for the 2021 Stevie® Awards for...
MCI-owned Mass Markets expands U.S. footprint to the American Southwest, adding Las Cruces, New Mexico, to its growing enterprise
October 01, 2020 10:30 ET
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MCI, LC
LAS CRUCES, N.M., Oct. 01, 2020 (GLOBE NEWSWIRE) -- MCI, LC of Iowa City, IA has recently expanded it's United States operations to the talent-rich City of Las Cruces. As MCI's business has expanded...
MCI opens a new contact center facility in Melbourne, FL, adding hundreds of diverse jobs
October 01, 2020 09:00 ET
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MCI, LC
MELBOURNE, Fla., Oct. 01, 2020 (GLOBE NEWSWIRE) -- With the explosive growth of MCI and its subsidiary brands, MCI has expanded to the Space Coasts talent-rich market in Melbourne, FL. MCI moved...
MCI hires additional 1,000 Work-from-home employees; Named Again to Inc. Magazine List of America’s Fastest-Growing Private Companies—the Inc. 5000
August 24, 2020 08:00 ET
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MCI, LC
IOWA CITY, Iowa, Aug. 24, 2020 (GLOBE NEWSWIRE) -- MCI the parent company of Gravis Apps, Mass Markets, OnBrand24, Sydney Call Centre, and Valor Intelligent Processing (VIP) has taken the...
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
July 20, 2020 09:00 ET
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CallMiner
WALTHAM, Ma., July 20, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced Illuminate™, a new AI-driven search feature...
Uniphore Expands Executive Leadership Team Given Rapid Growth and Strong Future Outlook
June 22, 2020 08:00 ET
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Uniphore
High-growth startup announces new CPO, CBO as conversational service automation continues gaining momentum PALO ALTO, Calif., June 22, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early market leader in...