Tunstall Americas Building on Its Legacy of Success in Healthcare Call Center Services
June 03, 2013 18:06 ET
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Tunstall Americas
LONG ISLAND CITY, NY--(Marketwired - Jun 3, 2013) - Tunstall Americas, a leader in independent living technologies and 24/7 healthcare contact center services, announces they will be attending the...
Aberdeen Group Announces 2013 Chief Service Officer (CSO) Summit Presenters
May 22, 2013 10:05 ET
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Aberdeen Group
BOSTON, MA--(Marketwired - May 22, 2013) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the preliminary presenter line up for its 2013 Chief Service Officer (CSO) Summit...
Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study
May 21, 2013 09:00 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwired - May 21, 2013) -
Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered...
Genesys to Acquire Leading Cloud-Based Customer Engagement Solution Provider SoundBite Communications
May 20, 2013 16:08 ET
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SoundBite Communications, Inc.
DALY CITY, Calif. and BEDFORD, Mass., May 20, 2013 (GLOBE NEWSWIRE) -- Genesys, a leading provider of customer engagement and contact center solutions, today announced it signed a definitive agreement...
Expert Global Solutions Receives Distinguished 2013 Stevie(R) Award
April 18, 2013 13:00 ET
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Expert Global Solutions
PLANO, TX--(Marketwired - Apr 18, 2013) - Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that two of its subsidiary companies,...
Aberdeen Publishes HCM, Customer Experience/Service Management, Financial Management/GRC Research
April 11, 2013 10:35 ET
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Aberdeen Group
BOSTON, MA--(Marketwired - Apr 11, 2013) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its HCM, Customer Experience & Service...
SoundBite Communications to Speak About Impact of Mobile on Collections at Telecommunications Risk Management Association's Spring Conference
April 08, 2013 10:13 ET
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SoundBite Communications, Inc.
BEDFORD, Mass., April 8, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of customer experience management solutions, will speak on two panels at the...
Support.com to Present Insights Into Delivering Outstanding Customer Experience With a Work-From-Home Model at Frost & Sullivan Executive MindXchange Conference
April 02, 2013 08:30 ET
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Support.com, Inc.
REDWOOD CITY, Calif., April 2, 2013 (GLOBE NEWSWIRE) -- Support.com, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and...
Expert Global Solutions (EGS) Named to Leaders Category of Global Outsourcing 100(R)
March 27, 2013 10:33 ET
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Expert Global Solutions
PLANO, TX--(Marketwire - Mar 27, 2013) - Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that it was named to the Global...
Avaya Named to CRN's 2013 5-Star Partner Program Guide
March 25, 2013 08:30 ET
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Avaya Inc.
SANTA CLARA, CA--(Marketwire - Mar 25, 2013) -
5-Star designation in annual guide identifies the IT channel's most elite vendor partner programs
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