eGain logo.jpg
eGain announces 2021 EMEA Partner Award winners
December 31, 2021 13:19 ET | eGain Corporation
SUNNYVALE, Calif., Dec. 31, 2021 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced the winners of the eGain...
DATAMARK Continues Expansion in Mexico - the Hiring Surge is On
September 21, 2021 16:18 ET | DATAMARK Inc
EL PASO, Texas, Sept. 21, 2021 (GLOBE NEWSWIRE) -- DATAMARK, Inc. recently expanded its footprint with its recent launch of remote contact center operations to Guadalajara, Jalisco, in support of...
eGain logo.jpg
eGain Knowledge Hub Now Available on SAP® Store
August 26, 2021 06:30 ET | eGain Corporation
SUNNYVALE, Calif., Aug. 26, 2021 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced its award-winning...
COVID-19 Pandemic Drives Reevaluation of Contact Center Services
October 14, 2020 09:05 ET | Information Services Group, Inc.
STAMFORD, Conn., Oct. 14, 2020 (GLOBE NEWSWIRE) -- Enterprises worldwide are reevaluating their contact center services and customer experience strategies in light of the COVID-19 pandemic, with...
U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry
October 13, 2020 09:00 ET | Information Services Group, Inc.
STAMFORD, Conn., Oct. 13, 2020 (GLOBE NEWSWIRE) -- Amid major disruptions caused by the global COVID-19 pandemic, the U.S. contact center industry is turning its attention to hiring remote agents,...
Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI
October 12, 2020 10:09 ET | Information Services Group, Inc.
STAMFORD, Conn., Oct. 12, 2020 (GLOBE NEWSWIRE) -- The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new...
Improving Customer Experience During COVID-19 the Focus of ISG Smartalks™ Webinar
June 02, 2020 14:06 ET | Information Services Group, Inc.
STAMFORD, Conn., June 02, 2020 (GLOBE NEWSWIRE) -- Experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will discuss how businesses...
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic 
April 06, 2020 08:08 ET | Jacada
ATLANTA, April 06, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers. In...
GL_Logo_Vertical.png
GL’s Solution for Load Testing Call Centers
March 31, 2020 11:19 ET | GL Communications Inc.
GAITHERSBURG, Md., March 31, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their ability to test call...
GL_Logo_Vertical.png
GL’s Solution for Load Testing Call Centers
March 24, 2020 11:17 ET | GL Communications Inc.
GAITHERSBURG, Md., March 24, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their ability to test call...