Selligent Marketing Cloud and Calabrio Partner to Connect Contact Center and Marketing Insights for Improved Customer Experience
September 11, 2018 10:30 ET
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Selligent Marketing Cloud
REDWOOD CITY, Calif. and NASHVILLE, Tenn., Sept. 11, 2018 (GLOBE NEWSWIRE) -- Selligent Marketing Cloud, the B2C marketing automation company, and Calabrio, a leading provider of customer engagement...
Leading North America Cable Operator Selects Guavus AI-Powered Analytics to Deliver Premium Customer Service
June 20, 2018 08:11 ET
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Guavus
SAN JOSE, Calif., June 20, 2018 (GLOBE NEWSWIRE) -- Guavus, a pioneer in artificial Intelligence (AI)-based big data analytics, today announced that one of the largest North America cable operators...
High-Performing Nuance Partners Recognized for Notable Achievements
May 31, 2018 08:00 ET
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Nuance Communications, Inc.
BURLINGTON, Mass., May 31, 2018 (GLOBE NEWSWIRE) -- Nuance Communications, Inc. today announced the North American Partner Award winners, recognizing key partners for their commitment to Nuance,...
Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API
May 16, 2018 09:00 ET
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Interactions
FRANKLIN, Mass., May 16, 2018 (GLOBE NEWSWIRE) -- Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer engagement, today announced the release of...
iPass Partners with Tech Data to Improve Operational Efficiency and Quality of Service While Reducing Operating Expenses
May 08, 2018 08:00 ET
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iPass Inc.
REDWOOD SHORES, Calif., May 08, 2018 (GLOBE NEWSWIRE) -- iPass Inc. (NASDAQ:IPAS), a leading provider of global mobile connectivity, today announced it is expanding its partnership with Tech Data to...
B2X Secures 4.25 Million Euros Funding to Accelerate Growth in IoT and Smartphone Market
July 19, 2017 03:55 ET
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B2X Care Solutions GmbH
MUNICH, Germany, July 19, 2017 (GLOBE NEWSWIRE) -- Customer care provider B2X announced today that it has successfully completed the first round of comprehensive financing with Seligman Private...
Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
February 06, 2017 08:00 ET
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Plantronics
SANTA CRUZ, Calif., Feb. 06, 2017 (GLOBE NEWSWIRE) -- Plantronics (NYSE:PLT) today announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth...
Overstock.com to Open Customer Care Facility in Washington
December 21, 2016 17:35 ET
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Overstock.com, Inc.
SALT LAKE CITY, Dec. 21, 2016 (GLOBE NEWSWIRE) -- Overstock.com, Inc. (NASDAQ:OSTK) has finalized plans to open a new Customer Care call center in Grays Harbor County, Washington, bringing at least...
Leading Global Technology Company Places Additional Material Order to Extend Jacada Visual IVR Implementation
June 28, 2016 07:00 ET
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Jacada
ATLANTA, GA--(Marketwired - June 28, 2016) - Jacada Ltd. (OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their...
SP Express Names New Director of Operations
May 18, 2016 08:30 ET
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SP Express
DALLAS, May 18, 2016 (GLOBE NEWSWIRE) -- SP Express, a leading provider of domestic and international order fulfillment, customer care and marketplace marketing and management services, is pleased...