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Freshworks Reports Second Quarter 2022 Results
August 02, 2022 16:06 ET | Freshworks Inc
Second quarter revenue grew 37% year-over-year, 40% adjusting for constant currencyNet dollar retention rate of 111% in the second quarter, 115% adjusting for constant currency SAN MATEO, Calif.,...
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Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages
July 27, 2022 08:00 ET | Freshworks Inc
Freshchat conversational messaging capabilities expand to Google’s Business Messages as customers engage on Google Maps and Google Search to seek out support SAN MATEO, Calif., July 27, 2022 (GLOBE...
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Concentrix Closes Acquisition of ServiceSource, a Global B2B Digital Sales Company
July 20, 2022 16:15 ET | Concentrix
NEWARK, Calif., July 20, 2022 (GLOBE NEWSWIRE) -- Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technologies, has closed its recently...
Material Expands Senior Leadership Team as Growth and Evolution Accelerate
July 19, 2022 10:30 ET | Material
Laurie MacLaren Assumes Role of Chief Operating Officer  Rajdeep Endow Joins as Chief Transformation Officer LOS ANGELES, July 19, 2022 (GLOBE NEWSWIRE) -- Today, global customer experience...
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QuestionPro Scores CX Industry Awards for Reinventing the Fan Experience with the National Independent Soccer Association
July 13, 2022 08:00 ET | QuestionPro
AUSTIN, Texas, July 13, 2022 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in online survey and research services took home a Gold and Bronze award at the recent US CX (Customer Experience)...
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Ushur Expands Experience Automation Portfolio with Launch of Invisible Portal™ for Insurance, Healthcare and Financial Services
June 28, 2022 12:00 ET | Ushur
SANTA CLARA, Calif., June 28, 2022 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced Invisible Portal™ providing non-technical citizen...
Iterable Surpasses 1,000 Customers Using Its Platform Around the World
June 23, 2022 09:00 ET | Iterable
San Francisco, June 23, 2022 (GLOBE NEWSWIRE) -- Iterable, the leading customer activation platform that helps businesses deliver joyful experiences with harmonized, individualized, and dynamic...
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QuestionPro Partners with Acquis Cortico-X to Reinvent Customer Experience
June 14, 2022 09:00 ET | QuestionPro
AUSTIN, Texas, June 14, 2022 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in online survey and research services, and Acquis Cortico-X, a leading experience-led transformation firm, are...
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eGain clients shine in Newsweek’s Best Customer Service Survey yet again
June 09, 2022 06:30 ET | eGain Corporation
SUNNYVALE, Calif., June 09, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its clients...
ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers
May 26, 2022 09:30 ET | ASAPP
NEW YORK, May 26, 2022 (GLOBE NEWSWIRE) -- ASAPP, Inc., the artificial intelligence (AI) research-driven company, today launched AutoSummary—a new AI Service API that provides contact centers with...