CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance
February 21, 2019 08:55 ET
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CallMiner
Waltham, MA, Feb. 21, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced today a partnership with...
Voci Technologies Appoints CEO, CFO and VP of Operations; Reaches Major Corporate Milestones
February 20, 2019 10:05 ET
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Voci Technologies Incorporated
PITTSBURGH, Feb. 20, 2019 (GLOBE NEWSWIRE) -- Voci Technologies, a leading speech analytics platform provider, today announced that it has made strategic senior-level appointments to the executive...
CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
December 11, 2018 08:45 ET
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CallMiner
Waltham, MA, Dec. 11, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that its 2018 Net Promoter Score...
Voci Technologies Introduces Advanced Voice-Based Biometrics Solution
December 05, 2018 11:42 ET
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Voci Technologies Incorporated
PITTSBURGH, Dec. 05, 2018 (GLOBE NEWSWIRE) -- Voci Technologies, a leading speech analytics platform provider for enterprises, today launched a unique solution that empowers users to leverage voice...
CallMiner Recognizes Customer Achievements at LISTEN 2018 and Completes a Successful 10th Annual Customer Conference
November 08, 2018 09:45 ET
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CallMiner
Waltham, MA, Nov. 08, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that it honored three customers...
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Center Efficiency and Collector Effectiveness
November 07, 2018 09:00 ET
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CallMiner
Waltham, MA, Nov. 07, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has...
Industry Veteran Michael Coney Joins Voci Technologies as COO
November 05, 2018 09:31 ET
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Voci Technologies Incorporated
Coney’s Strategic, Executive, Operational Expertise Will Help Take Voci to the Next Level PITTSBURGH, Nov. 05, 2018 (GLOBE NEWSWIRE) -- Voci Technologies, a leading speech analytics platform...
Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Center Staff
October 30, 2018 09:30 ET
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CallMiner
Waltham, MA, Oct. 30, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has...
Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
October 30, 2018 09:00 ET
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Calabrio
Enhancements automate and simplify management and administration for large-scale WFO deployments MINNEAPOLIS, Oct. 30, 2018 (GLOBE NEWSWIRE) -- Calabrio, a leading provider of customer engagement...
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
October 25, 2018 08:00 ET
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CallMiner
Clearwater, FL, Oct. 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, demonstrated its updated real-time speech...