CallMiner Eureka Named Best Speech Analytics Solution and a Top 10 Contact Center Technology
May 14, 2018 05:00 ET
|
CallMiner
Waltham, MA, May 14, 2018 (GLOBE NEWSWIRE) -- CallMiner, the award-winning platform provider of speech and customer engagement analytics, announced today that Eureka 10, the post-contact interaction...
Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction
May 03, 2018 02:00 ET
|
CallMiner
Waltham, MA, May 03, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Veridian Credit Union has...
Mattersight To Be Acquired By NICE
April 26, 2018 07:00 ET
|
Mattersight Corporation
CHICAGO, April 26, 2018 (GLOBE NEWSWIRE) -- Mattersight Corporation (NASDAQ:MATR), the pioneer in personality-based software applications, today announced that it has entered into a definitive...
VoiceBase to Deliver Speech Analytics to Australia
March 13, 2018 06:00 ET
|
VoiceBase
Orlando, FL, March 13, 2018 (GLOBE NEWSWIRE) -- At Enterprise Connect, VoiceBase, the leading provider of AI-powered speech analytics announced it will be launching VoiceBase AU in Q2 of this year,...
VoiceBase Strengthens its Speech Analytics API with a Powerful New Categorization Engine and Query Language (VBQL)
March 12, 2018 06:00 ET
|
VoiceBase
Orlando, FL, March 12, 2018 (GLOBE NEWSWIRE) -- At Enterprise Connect today, VoiceBase, the leading provider of AI-powered speech analytics, announced a powerful update to their leading speech...
Speech Analytics Provider VoiceBase Announces Amazon Connect Integration
November 29, 2017 10:00 ET
|
VoiceBase
San Francisco, Calif, Nov. 29, 2017 (GLOBE NEWSWIRE) -- Today, VoiceBase, a provider of speech analytics for the cloud and a member of the Amazon Web Services (AWS) Partner Network (APN), announced...
Mattersight Issued Patent for Machine Learning-Based Trend Identification
October 24, 2017 09:11 ET
|
Mattersight Corporation
CHICAGO, Oct. 24, 2017 (GLOBE NEWSWIRE) -- Mattersight Corporation (NASDAQ:MATR), the pioneer in personality-based software applications, was recently issued its 39th patent which uncovers and...
VoiceBase Achieves PCI DSS Service Provider Level 1 Certification
June 13, 2017 09:30 ET
|
VoiceBase
San Francisco, CA, June 13, 2017 (GLOBE NEWSWIRE) -- VoiceBase the industry leading provider of speech analytics for the cloud, today announced the company has validated compliance with the Payment...
Industry Leaders To Share the Secrets of High-Performing Dispatch Operations
May 04, 2015 11:26 ET
|
Avtec, Inc.
LEXINGTON, S.C., May 4, 2015 (GLOBE NEWSWIRE) -- Most communications center technology that is deployed by utility companies can improve worker effectiveness, but these tools tend to be vastly...
Avaya Acquires Aurix
October 19, 2011 16:00 ET
|
Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - Oct 19, 2011) -
Acquisition will enable Avaya to add speech analytics to Contact Center and Unified Communications
...