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20 mai 2020 09h00 HE | Source: Directly

Directly Adds $11 Million to Complete $31M New Round; Helps Companies Deliver Resilient Customer Support Operations

Additionally announces expanded platform capabilities and new partner ecosystem SAN FRANCISCO, May 20, 2020 (GLOBE NEWSWIRE) -- Directly, a leader in customer experience automation, today announced...
28 janv. 2020 09h00 HE | Source: Directly

Directly promotes Mike de la Cruz to CEO, announces record growth of customer experience automation platform

SAN FRANCISCO, Jan. 28, 2020 (GLOBE NEWSWIRE) -- Directly, a leader in customer experience automation, today announced the appointment of Mike de la Cruz to CEO. De la Cruz will continue the...
12 nov. 2019 08h00 HE | Source: Directly

Directly announces acquisition of AI start-up Kylie.ai

Acquisition of Kylie.ai expands Directly’s technical capabilities to include transactional use cases for customer support SAN FRANCISCO, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Directly, a leader in...
04 déc. 2018 09h00 HE | Source: Directly

Directly’s CX Automation Platform puts Experts at the Heart of AI

Microsoft partners with Directly to deliver better customer service; CX Automation boosts CSAT up to 10%, while resolving up to 40% ofsupport inquiries across all customers SAN FRANCISCO, Dec. 04,...
01 oct. 2018 09h00 HE | Source: Directly

Directly Announces Integration with Microsoft Dynamics 365

SAN FRANCISCO, Oct. 01, 2018 (GLOBE NEWSWIRE) -- Directly, an AI and gig economy platform for customer service, today announced a new integration with Microsoft Dynamics 365 as part of Directly and...
10 avr. 2018 11h03 HE | Source: Directly

Directly Announces $20 Million Series B Funding with Participation from Microsoft Ventures

SAN FRANCISCO, April 10, 2018 (GLOBE NEWSWIRE) -- Directly, a crowd-powered AI platform for customer service, announced a $20 million Series B funding round today, led by Northgate Capital with...