BASKING RIDGE, NJ--(Marketwire - March 6, 2008) - In the opening keynote address at Spring
VoiceCon 2008, Avaya CEO Lou D'Ambrosio will describe how today's global
companies are putting Unified Communications technologies to work to
empower their employees and transform
customer service
capabilities for greater customer loyalty and repeat business.
VoiceCon 2008 is a leading conference
and exhibition for enterprise voice,
IP telephony and convergence
solutions. The event is scheduled for March 17-20 at the Gaylord Palms
Resort and Convention Center in Orlando, Florida.
Unified Communications is a key element of Avaya's portfolio of Intelligent
Communications solutions, which help businesses more effectively and simply
connect their people, customers and processes. Avaya Unified Communications
brings together multiple communications technologies -- including voice,
e-mail, instant messaging and video -- into a single, seamless experience
that improves collaboration, productivity, and customer response times. In
addition to
Unified Communications,
Avaya's portfolio includes solutions for
IP Telephony,
Contact Centers and
Communications Enabled Business Processes.
In addition to the address, Avaya executives and technology experts will
participate in VoiceCon education sessions and discuss how Unified
Communications companies large and small are putting Unified Communications
to work to solve real business issues. The sessions include:
IP Telephony System RFP: Who Delivers the Goods?, Monday, March 17, 9:00
a.m. to 12:00 noon, Alexander Lopez, Senior Manager, Executive Briefing
Program, Avaya
The New Vendor EcoSystem for ISVs & App Developers, Tuesday, March 18, 8:00
a.m.-8:45 a.m., Eric Rossman, vice president, Developer Relations and
Technical Alliances, Avaya
UC: How Far Have We Come, What's Next?, Tuesday, March 18, 2:30 p.m.-3:45
p.m., Dilshad Simons, Vice President, Unified Communications Solutions,
Avaya
Enhancing VOIP for Unified Communications, Wednesday, March 19,
8:00 a.m.-8:45 a.m., Ajay Kapoor, director, Consulting & Systems
Integration, Avaya
The Future of Voice Messaging: Are PBXs Needed?, Wednesday, March 19, 2:30
p.m.-3:45 p.m., Diane Shariff, director, Unified Communications Solutions,
Avaya
SOA: Implementation and Role in Converged Networks, Wednesday, March 19,
4:00 p.m.-5:00 p.m., Lawrence Byrd, director, Communications Enabled
Business Processes, Avaya
VoiceCon Summit: Software based Architectures and Unified Communications,
Thursday, March 20, 9:00 a.m.-10:00 a.m., Lawrence Byrd, director,
Communications Enabled Business Processes, Avaya
Update: IP Telephony For Smaller Locations, Thursday, March 20,
11:45-12:45, Bruce Mazza, director, Branch Solutions, Avaya.
Avaya is a Diamond sponsor of the event and of the "VoiceCon
Next-Gen Next-Gen Contact Center Conference-within-a-Conference
Contact Centers - Conference Within a Conference," which is a series of
sessions, speakers and discussion forums focused on the migration from
traditional technologies to IP-based contact centers. Conference sessions
that include Avaya participants are:
Contact Center Executive Forum, Monday, March 17, 1:30-2:45 p.m., Laura DiSciullo, vice president, Avaya
Integration Challenges II: Can These Systems Ever Get Along?, Tuesday, March 18, 4:00 p.m.-5:00 p.m., Vickie McGovern, vice president, Global Customer Service and Communications Enabled Business Process Solutions, Avaya
Avaya exhibit spotlights Unified Communications solutions and innovation
Avaya also will participate in the VoiceCon exhibit (Booth 801) and
highlight its portfolio of Unified Communications solutions and services,
including:
-- An area that focuses on the ways IT experts can establish a
communications infrastructure that can simultaneously reduces costs and
distributes communications intelligence throughout a business.
-- Avaya Unified Communications Solutions tailored to mobile workers,
teleworkers, home agents, or branch employees at retail or financial
companies.
-- Solutions to enhance business productivity, such as Avaya
Communications Enabled Business Processes (CEBP), which help enterprises
enhance operational efficiency, worker productivity and customer
satisfaction by streamlining human engagement in critical business
processes.
-- Video enhancements with Polycom and Tandberg, such as ad-hoc
conferencing and support for high definition video for the desktop,
conference room or "telepresence" room.
Highlighting the benefits of integrated solutions and shared expertise,
five members of Avaya's DeveloperConnection ecosystem will be joining Avaya
at VoiceCon Spring 2008, including @Comm, ClearOne, Empirix, Lenovo, and
Teleformix. See all these solutions and learn how you could also partner
with Avaya.
About Avaya
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500®, use Avaya solutions for IP Telephony, Unified Communications,
Contact Centers and Communications-Enabled Business Processes. Avaya Global
Services provides comprehensive service and support for companies, small to
large. For more information visit the Avaya Web site:
http://www.avaya.com.
Contact Information: Media Inquiries:
Jonathan Varman
(908) 953-3348
jvarman@avaya.com