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CallCopy Capitalizes on Growth in Contact Center Industry; Reports Record Year for 2007
Company Relocates to New Office to Prepare for Additional Growth
| Source: CallCopy, Inc.
COLUMBUS, OH--(Marketwire - March 18, 2008) - As a result of the growing demand for contact
center call
recording and quality
monitoring solutions, CallCopy today reported record growth for
2007. From 2006 to 2007, CallCopy, a four-year-old contact center
solutions company, reported growth of more than 75 percent. The company's
success was driven by a dramatic increase in the number of new small and
medium-sized customers that adopted the company's cc: Discover suite of
applications.
In addition to a record number of new customers and revenue growth,
CallCopy more than doubled its employees, including adding a number of new
sales and support staff, and a new director of channel sales. As a result
of the company's growth, CallCopy
has recently relocated its headquarters from TechColumbus in Columbus, Ohio
to a recently renovated facility located at 1177 Olentangy River Road in
Columbus.
"We are on track for another record year, and the new office will support
the company's growth for many years to come," said Ray Bohac, president and
chief executive officer of CallCopy, Inc. "Since we started in 2004, we
have found a market that is anxious for innovation and searching for a
responsive solution provider that delivers the flexibility and the
scalability that many small and medium-sized call centers need. Our growth
is a compliment to the team of professionals that we have assembled at CallCopy, which has a unified vision
for what our company can become. We are well on our way, and we look
forward to continuing to exceed expectation, and growing and supporting our
loyal base of customers."
Among CallCopy's new customers added in 2007 are Cable One, JVC, Mizuno and
Nikken. The company continues to gain traction within the financial
services industry, specifically among credit unions, and has recently
expanded its client base in the utility and healthcare industries.
CallCopy continues to earn recognition among contact centers for cc: Discover, its suite
of software applications, which can blend TDM and VoIP call recording
technology with quality management tools, speech analytics, desktop screen
capture, and surveys. CallCopy's applications can be deployed individually
or as a complete solution that allows administrators to continue to
monitor, evaluate and improve customer service, as well as meet industry
and government compliance guidelines. CallCopy also has a strong core of
technology partners, including Avaya, CallMiner, Cisco, Nortel and
Shoretel, which provides call center administrators with the opportunity to
deploy certified and integrated best-of-breed solutions.
About CallCopy
CallCopy is one of the industry's fastest growing call recording and
quality monitoring software companies. CallCopy's mission is to deliver
the highest levels of quality to its customers, so they can deliver the
highest levels of quality to their customers. With the release of the cc:
Discover software suite, CallCopy has combined call recording and quality
management with customer surveys and speech analytics. The cc: Discover
platform offers a more flexible Application Programming Interface,
extending the value of the platform to third-party workforce management,
IVR, HR, and CRM software. By enhancing the exchange of data between the
different systems used across the enterprise, CallCopy helps bring the
360-degree view of your performance into a 3-D perspective. For more
information, visit www.callcopy.com.