PARSIPPANY, NJ--(Marketwire - April 28, 2009) - CyberShift, a leading global provider of workforce management and expense management software and services, today released a new white paper titled, "Driving Business Performance: How Workforce Scheduling Optimization Aligns the Workforce with Business Demands for Customer Satisfaction and Success." The paper provides businesses and HR professionals with in-depth information about workforce scheduling optimization and the opportunities it presents. The complimentary white paper can be downloaded for a limited time from

"Employees represent the largest variable expense for most organizations -- anywhere from 35 to 70 percent of costs. So, making sure the right people are available at the right time and at the right price can have a tremendous effect on customer service, sales and overall business profitability," stated Morné Swart, vice president of Product Management, CyberShift, Inc. "By better aligning their workforce with business demands through optimized workforce scheduling, companies can achieve even greater success."

Many businesses continue to use cumbersome manual processes to schedule and deploy their workforces, even across industries that rely heavily on workers' schedules for success, such as manufacturers, call centers, transportation providers, healthcare and retailers. In CyberShift's new white paper, the benefits of an automated workforce scheduling and optimization solution are outlined, including how it can accurately forecast and schedule workers to meet both customer service and cost objectives.

Swart added, "An important benefit of a workforce management solution with scheduling optimization is that it provides pertinent information to drive better decisions to meet business demands and deliver a competitive edge."

Through the use of an optimized workforce scheduling solution, what was once a time-consuming process now takes managers just minutes to produce a schedule that meets peak period demands. In addition, an automated system provides real-time visibility into staffing levels and gives organizations the tools they need to effectively adjust schedules, control costs and adhere to regulations and safety standards, such as the Fair Labor Standards Act.

Using the CyberShift Advanced Scheduling and Optimization solutions, companies can match qualified employees to the needs of each job at the best cost. An intelligent scheduler allows managers to create master schedules that can be used as templates for other locations, departments or groups of employees. Employees, contractors, managers and scheduling administrators have the flexibility to replicate, improve on and automate the complex scheduling processes they follow day-to-day, including shift scheduling, compliance with national, local and company rules and regulations, supervisor and employee job position preferences, shift trading and bidding, absence scheduling, overtime forecasting and much more.

More information about CyberShift's Advanced Scheduling and Optimization solutions is available at The white paper, "Driving Business Performance: How Workforce Scheduling Optimization Aligns the Workforce with Business Demands for Customer Satisfaction and Success," is complimentary and available for a limited time by visiting

About CyberShift

CyberShift, Inc. is a leading provider of workforce management and expense management software and services focused on helping mid-sized to large, complex organizations improve organizational performance and profitability. Through its integrated Workforce Management 3G™ suite, which includes time and attendance, advanced scheduling, absence management and reporting and analytics, companies can more effectively plan, manage and deploy their workforces, reduce costs and improve processes across business operations. CyberShift's Necho Expense™ automates the processing and facilitates the management of employee business expenses and helps companies improve compliance; enforce expense policies and procedures and increase visibility into operations. Offered in both traditional license fee and Software-as-a-Service (SaaS) delivery models, CyberShift's innovative solutions have been awarded U.S. and Canadian patents. More information can be accessed at