-- Alcatel-Lucent: Pat Nelson, Vice President, Spares Management and Repair -- Boston Red Sox: Sarah McKenna, Vice President, Fan Services & Entertainment and Jeff Goldenburg, Director of Concessions & Merchandise Operations -- Canada Post: Janet LeBlanc -- Cubic Transportation Systems: Mary Crossno, Head of IT Operations -- Ortho Clinical Diagnostics, a Johnson & Johnson Company: Troy Taylor, Worldwide VP, Customer Technical Services -- Philips Healthcare: Mark Weyna, VP, PMO transPHorm - Integrated Customer Services -- Reverse Logistics Association: Gailen Vick, President -- Symantec: David Hare, VP, Enterprise Support Services -- ThermoFisher: Maggie Guliokas, Head of Customer Advocacy -- Trane: Larry Wash, President and Charles Johnson, CIO -- Xerox: William Steenburgh, Senior VP, Xerox ServicesAberdeen's summits are invaluable to senior level business executives because they deliver impactful, relevant, vendor-neutral content in an intimate, senior-level setting. Qualified senior-level end user executives (Director level and above, service-related end user executives only) are invited to attend the summits at no charge. Seating is limited and once the summit registration list is complete, applications will be placed onto a waitlist in the event that a cancellation creates an open seat for attendance. To apply for attendance, please contact Bill.Burns@aberdeen.com. For more information about the summit please visit: http://summits.aberdeen.com/index.php/cso.html Technology vendors can sponsor the CSO Summit, being held on October 8 and 9, and showcase their solutions to this highly qualified audience of service decision makers. For summit sponsorship opportunities, visit: http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/2009-cso-summit-sponsors.html About Aberdeen Group, a Harte-Hanks Company Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.
© 2009 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com
Contact Information: Media Contact: Sumair Dutta Aberdeen Harte-Hanks (773) 857-2123 Sumair.dutta@aberdeen.com