BOSTON, MA--(Marketwire - September 30, 2009) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), has partnered with the Reverse Logistics Association, Integrated Solutions Magazine, Bentley University and the Service Sales and Marketing (SSM) Network to produce the 4th Annual Chief Service Officer (CSO) Summit in Boston next week. In conjunction with this annual summit, Aberdeen will also announce this year's Service Excellence winners. This year's award categories and nominees are:

1.  Innovation in Technology Award
Award criteria: Enterprise that has leveraged technology solutions to
solve pressing business issues to positively impact company performance.
Award Nominees: Varian Medical, Philips Healthcare, Xerox

2.  Performance Excellence Award
Award criteria: Enterprise that has harnessed the performance impacts of
value chain activities and mastered methodologies for financial,
operational, and customer-centric performance excellence.
Award Nominees: IKON Office Solutions, Juniper Networks, Thermo Fisher

3.  Process Excellence Award
Award criteria: Enterprise that has demonstrated process ingenuity,
agility, flexibility, and scalability to address evolving business
Award Nominees: Marsh (UK), Satisloh, Komax

4.  Business Evolution Award
Award criteria: Enterprise that has demonstrated the ability to manage
the flow of information across internal functional practices to achieve
demonstrable business growth.
Award Nominees: Canada Post, Diebold, Dell

5.  Service Leadership Award
Award criteria: Enterprise that has overcome tremendous obstacles and
achieved new performance heights as a result of direct involvement and
leadership from exceptional executive management.
Award Nominees: Zappos, Johnson and Johnson (OCD)

"The Chief Service Officer Summit has grown into the marquee networking and discussion forum for Chief Service Officers globally," notes Bill Pollock, Vice President and Principal Analyst for the Strategic Service Management Practice, Aberdeen Group. "Over the last three summits we have recognized a diverse group of organizations such as Cisco, NetApp, GBC, GE Healthcare, and the US Army for their excellence and achievement in Service Management. This year we look forward to welcoming a new group of award winners into the distinct group of leaders in service excellence."

Qualified senior-level end user executives (Director level and above, service-related end user executives only) are invited to attend the summits at no charge.

To apply for attendance, please contact For more information about the summit please visit:

Technology vendors can sponsor the CSO Summit, being held on October 8 and 9, and showcase their solutions to this highly qualified audience of service decision makers. For summit sponsorship opportunities, visit:

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897

Contact Information: Media Contact: Bill Pollock Aberdeen Harte-Hanks (610) 399-9717