NEW YORK, NY--(Marketwire - June 24, 2010) -  Digital Experience - OTRS (, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today unveiled a sneak preview at the New York Digital Experience! show, of its iPhone and iPad app for mobile service management, empowering mobile workers to solve business problems on the go. The new app changes the way businesses deliver support and services to their customers by providing 24/7 mobile access without being tied to a desktop.

"Excellent customer service is a decisive differentiator between successful companies and those that fail. We are excited to offer our new iPhone app that puts top quality customer service in your pocket, 24/7, from anywhere in the world," said Paul Salazar, GM of OTRS North America. "We are equally proud to enable users to download the app free of charge to connect to our open source software. At OTRS, we strongly believe in the freedom of choice, freedom to download, and the freedom of open source. We offer open choices, not proprietary lock-in schemes."

Free download with Enterprise Option
The OTRS iPhone app will be available July 26 for download and deployment from the iTunes App Store at no charge. OTRS is a service management platform for Help Desk and IT Service Management (ITSM). It is distributed free of charge under an open source license, and is used by support organizations, customer service teams and IT departments worldwide. The company provides professional and managed services to enable customers to quickly and reliably deploy OTRS including Enterprise Subscription services. For more information, please visit

About OTRS
OTRS is the world's leading provider of open source Service Desk solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project ( Founded in Germany in 2003, OTRS has offices in Europe and Latin America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services. The core OTRS product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit

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