CUPERTINO, CA--(Marketwire - October 18, 2010) -  OTRS (, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced new certified partners, Performer Ltd. in Hong Kong and O. P. S. software consultancy in India, as part of a major help desk expansion in the APAC region. The move follows a new SaaS-based initiative with OTRS OnDemand, and compliments a simultaneous expansion in the EMEA region.

"China and India are two of the top locations for OTRS downloads, so it's important to have a certified presence in the areas to provide a full range of help desk and ITSM solutions," said André Mindermann, CEO of OTRS. "Our agreement with Performer Ltd. establishes a strong system integrator presence in Hong Kong, a major hub of the APAC region. Likewise, the O.P.S. software consultancy will help to expand our customer base in the Indian subcontinent."

OTRS system integrator partners provide clients with high-value support and consulting services including design, implementation and configuration of IT Services Management and Help Desk solutions. A comprehensive certification program assures that OTRS customers receive high quality service, regardless of which partner they choose. Firms interested in becoming certified OTRS integration partners can find more information and apply at

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit

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