Voximplant Connector for Dialogflow Adds New IVR Capabilities; Company Also Becomes Google Cloud Technology Partner

Voximplant’s integration with Dialogflow now provides low-latency speech synthesis and ability to act on robust telephony commands via complex call logic

Palo Alto,

PALO ALTO, Calif., Sept. 18, 2018 (GLOBE NEWSWIRE) -- Voximplant, a cloud communications platform built specifically for web and mobile app developers, today released significant upgrades to the Voximplant Connector for Dialogflow, the company’s solution for quickly and easily integrating Dialogflow into Voximplant’s telephony platform. Dialogflow, a Google subsidiary, enables the creation of voice- and text-based conversational experiences for websites, mobile apps, messaging platforms, IoT devices, and voice assistants (such as the Google Assistant).

With today’s release, Voximplant builds on the initial launch of its Dialogflow integration (announced in May) by introducing new features that empower developers and enterprises to deliver even more robust and customized call and customer service solutions. Among these features, Dialogflow agents integrated with Voximplant are now able to synthesize speech for live-call streaming. Because all the necessary call operations for delivering real-time conversational experiences are now performed in one place – including speech recognition, natural language processing, and speech synthesis – conversational latency is reduced. In turn, the call cadence between agent and customer is that much more natural and similar to speaking with a live person.

Additionally, the Voximplant Connector for Dialogflow now enables Voximplant to receive telephony commands from Dialogflow and react accordingly. Pre-programmed call handling logic can now execute actions, such as transferring a call to a preferred phone number, playing a predetermined sound file from Google Cloud Storage, hanging up a call, and other commands as determined to be contextually appropriate during a live customer call.

Simple call logic can be implemented within Dialogflow itself, and more complex logic can be programmed in JavaScript using Voximplant’s cloud application engine. Voximplant also allows both inbound and outbound calls to connect to the Dialogflow agent, making it simple for businesses to leverage the solution for rich interactive voice response (IVR) interactions in automated inbound call processing, or to power smart voice-enabled bots for outbound call campaigns.

Voximplant is also proud to announce that it is now a Google Cloud Technology Partner. The Google Cloud Partner Program recognizes partners that have proven themselves as trusted and experienced experts – and which developers and enterprises can count on for support in their cloud endeavors. As a Google Cloud Technology Partner, Voximplant looks forward to continuing to build next-generation cloud communications solutions while leveraging integrations with Google Cloud technologies.

“Machine learning is quickly transforming automated cloud communications for enterprises, and we couldn’t be more thrilled to stand at the forefront of this technology with Google Cloud as our partner,” said Alexey Aylarov, CEO, Voximplant. “We’re excited to work with the Google Cloud team to deliver cutting-edge technologies for communication app developers all around the world. Our goal is to simplify access to innovations in cloud communications, and ensure that robust communication app development is as quick, easy, and fruitful as possible.”

About Voximplant

Voximplant empowers web and mobile apps with voice and video communication through its cloud platform. The company – from the founders of the popular click-to-call service Zingaya – allows developers to build applications faster and more easily by taking care of the complex infrastructure and technologies all too common when adding audio and visual communication into applications.

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Kyle Peterson