New Industry Report Reveals Journey Management Unites Sales, Marketing, Service and IT at Leading Brands Globally
June 19, 2019 09:00 ET | Kitewheel
BOSTON, June 19, 2019 (GLOBE NEWSWIRE) -- Kitewheel, the provider of the world’s leading customer journey platform, today announced the 2019 release of its annual State of the Customer Journey...
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Selligent Marketing Cloud to Showcase Collaboration with Genesys at Xperience19
June 10, 2019 10:00 ET | Selligent Marketing Cloud
DENVER, June 10, 2019 (GLOBE NEWSWIRE) -- Xperience19  – Global B2C marketing automation company, Selligent Marketing Cloud, today announced that it will showcase the power of delivering connected...
Thunderhead Selected By Uniper to Recharge Engagement Strategy
May 09, 2019 09:40 ET | Thunderhead Limited
LONDON, May 09, 2019 (GLOBE NEWSWIRE) -- Thunderhead’s market-leading ONE Engagement Hub has been selected by leading international energy company Uniper. With operations in more than 40 countries...
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CIOs Continue to Lead the Charge on Tech Purchases as 21 Stakeholders Influence the Process
May 07, 2019 14:51 ET | IDG Communications, Inc.
Boston, Mass., May 07, 2019 (GLOBE NEWSWIRE) -- IDG Communications, Inc. – the world’s leading tech media, data, and marketing services company – explores the evolving technology purchase process...
New Bond Report Reveals Loyalty Program Expectations on the Rise; Could Unlock Billions in Spend by Bringing Experience up to Par with Expectations
April 29, 2019 08:00 ET | Bond Brand Loyalty
TORONTO and NEW YORK, April 29, 2019 (GLOBE NEWSWIRE) -- Today, global customer experience marketing, management and measurement company, Bond Brand Loyalty, in partnership with Visa, released its...
New Bond Report Reveals Bringing Loyalty Program Experience up to Par with Rising Member Expectations Could Unlock Billions of Dollars in Spend
April 29, 2019 08:00 ET | Bond Brand Loyalty
TORONTO and NEW YORK, April 29, 2019 (GLOBE NEWSWIRE) -- Today, global customer experience marketing, management and measurement company, Bond Brand Loyalty, in partnership with Visa, released its...
Thunderhead Announces Impressive Recurring Revenue and User Growth
April 24, 2019 05:13 ET | Thunderhead Limited
LONDON, April 24, 2019 (GLOBE NEWSWIRE) -- Thunderhead, the global leader in technology for Customer Engagement, Journey Orchestration, and Intent Analytics, announces that it is experiencing...
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CGS Survey Discovers that Security and Privacy are Top Concerns for Customer Service Interactions
April 09, 2019 08:30 ET | CGS
NEW YORK, April 09, 2019 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the findings from its 2019 CGS Customer...
94% of consumers are frustrated by disjointed experiences and poor customer journeys
March 27, 2019 06:52 ET | Thunderhead Limited
LONDON, March 27, 2019 (GLOBE NEWSWIRE) -- New research launched today from Thunderhead reveals that two in five consumers (39%) would consider switching to another retailer after two bad...
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Kitewheel and ROCS Partner to Bring Customer Journey Management to the Nordic Market
February 14, 2019 05:00 ET | Kitewheel
LONDON and OSLO, Norway, Feb. 14, 2019 (GLOBE NEWSWIRE) -- Kitewheel, the journey orchestration leader and provider of the award-winning Customer Journey Hub, today announced a new partnership with...