CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics
September 15, 2020 03:30 ET | Corporate Ink for CallMiner
Nottingham, United Kingdom, Sept. 15, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum...
CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
December 11, 2018 08:45 ET | CallMiner
Waltham, MA, Dec. 11, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that its 2018 Net Promoter Score...
CallMiner Recognizes Customer Achievements at LISTEN 2018 and Completes a Successful 10th Annual Customer Conference
November 08, 2018 09:45 ET | CallMiner
Waltham, MA, Nov. 08, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that it honored three customers...
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Center Efficiency and Collector Effectiveness
November 07, 2018 09:00 ET | CallMiner
Waltham, MA, Nov. 07, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has...
Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Center Staff
October 30, 2018 09:30 ET | CallMiner
Waltham, MA, Oct. 30, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has...
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
October 25, 2018 08:00 ET | CallMiner
Clearwater, FL, Oct. 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, demonstrated its updated real-time speech...
Cabot Credit Management and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018
October 23, 2018 07:00 ET | CallMiner
Waltham, MA, Oct. 23, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that its customer, Cabot Credit...
CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
October 09, 2018 09:00 ET | CallMiner
Waltham, MA, Oct. 09, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today a partnership with Medallia, the...
CallMiner Announces Final Agenda and Speakers for LISTEN 2018 – Leading Event for Customer Engagement Analytics Professionals
September 25, 2018 16:25 ET | CallMiner
Waltham, MA, Sept. 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, a leading platform provider of AI-fueled speech and customer engagement analytics, announced final keynote speakers and conference agenda...
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality
June 25, 2018 09:01 ET | CallMiner
Waltham, MA, June 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announced that the company has been named a...