Contact Information: Contact: Kevin Wilson 513-898-1008
CallCopy Introduces New VoIP Call Recording Solution for Businesses
Leading Contact Center Solutions Provider Releases Call Recording Application for Small Businesses Looking to Improve Customer Service and Productivity
| Source: CallCopy, Inc.
COLUMBUS, OH--(Marketwire - August 21, 2008) - CallCopy, Inc., a leading provider of call recording and quality monitoring
software, today announced the availability of CallCopy Essential, the
company's new VoIP
call recording solution that will help small businesses to quickly and
easily capture and archive inbound and outbound calls. CallCopy Essential
was developed specifically for the small office to help companies improve
customer service, increase productivity and meet compliance regulations.
"Call recording has become 'essential' for many businesses, as they try to
improve their customer service, protect their brand and business, and meet
industry and government compliance standards," said Ray Bohac, president
and chief executive officer of CallCopy, Inc. "CallCopy Essential is an
affordable, reliable and user-friendly solution that was truly designed
with smaller businesses in mind, and is focused on filling their immediate
call recording needs. Because of our experience and success in the call
center industry, we understand the importance of reliable and high-quality
call recordings, and we have integrated this experience and knowledge into
CallCopy Essential."
CallCopy Essential's server-based architecture is easy to use and
administer, and does not require installation at agents' desks. Recorded
calls can be easily saved by administrators as WAV or MP3 files and
exported via email, hard disk or FTP. Essential also allows agents and
administrators to flag public calls and add personal bookmarks to calls
that can be used for training purposes and to help customer service improve
response time. Essential includes user security to ensure restricted access
to recordings, fast search and retrieval times, and administrators have the
ability to prioritize recording schedules to maximize recording channel
capacity.
The CallCopy Essential base package includes online storage for more than
34,000 hours of audio, licensing for five concurrent recording channels,
remote installation, Web-based training and online support. Essential is
powered by a 1U Dell Server. For more information on CallCopy's call
recording solutions, visit www.callcopy.com or call 888-922-5526.
About CallCopy
CallCopy, Inc. is one of the industry's fastest growing call recording and
quality monitoring software companies. CallCopy's mission is to deliver the
highest levels of quality to its customers, so they can deliver the highest
levels of quality to their customers. With the release of the cc: Discover
software suite, CallCopy has combined call recording and quality management
with customer surveys and speech analytics. The cc: Discover platform
offers a more flexible Application Programming Interface, extending the
value of the platform to third-party workforce management, IVR, HR, and CRM
software. By enhancing the exchange of data between the different systems
used across the enterprise, CallCopy helps bring the 360-degree view of
your performance into a 3-D perspective. For more information, visit
www.callcopy.com.