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Metro One Expands Beaverton Headquarters Contact Center
Strengthens Contact Center Management to Support Growing Business
| Source: Metro One Telecommunications, Inc.
BEAVERTON, OR--(Marketwire - September 17, 2008) - Metro One Telecommunications (NASDAQ : INFO )
has completed its second expansion of a contact center within its company
headquarters and added two long-time contact center business leaders, a
result of growth in its revitalized business model.
The Beaverton-based telecommunications services company has expanded a
contact center at its headquarters from 40 seats to 260 seats, where it
manages inbound and outbound sales, customer service and technical support
contacts on an outsource basis for a variety of businesses and
municipalities.
In addition to the physical expansion, Metro One's staff has grown to
nearly 150, compared to 85 in March when the Company announced its
reorganization plans. Employment growth is primarily hourly staff who
support the company's contact services clientele.
"We are seeing positive early signs of revenue growth after dramatically
changing our business model earlier this year," said James Hensel, the
company's CEO. "As a result, we have reconfigured our headquarters
facility to accommodate more contact center staff."
The Company also announced that it has hired two long-time contact center
professionals to build its growing contact services business.
Candy King brings 25 years of experience in contact center sales and
national accounts management. Her experience includes 12 years with West
Telemarketing Corporation where she managed national accounts across
multiple industries. In addition to domestic contact centers, she has
established operations in the Philippines, India, China and elsewhere.
Ed Beber brings 20 years of experience in business process outsourcing and
contact centers. Beber previously was Vice President of Business
Development for SourceOne. He has held sales, marketing and business
development roles with West Corporation, Artios, Berkshire Hathaway, SITEL
Corporation and First Data Corporation.
About Metro One Telecommunications
Based in Beaverton, Ore., a Portland suburb, Metro One is an information
services provider, offering inbound and outbound contact services, data and
analytics, and related services. In the past two years, the company has
processed more than 300 million data transactions. More information is at
www.metro1.com