ICMI Contact Center Expo 2019 Announces Keynote Lineup Featuring Hollywood Actor Henry Winkler, former Southwest Airlines SVP & More

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COLORADO SPRINGS, Colo., Dec. 17, 2018 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announces its keynote lineup for ICMI Contact Center Expo 2019. Four dynamic speakers – including Henry Winkler, Hollywood Actor, Producer and Author; Ginger Hardage, former SVP of Culture & Communications, Southwest Airlines; Ben Nemtin, Star of MTV’s “The Buried Life” and Bestselling Author; and Jeff Toister, Author – will take the keynote stage May 13-16 to share inspiring stories and lessons learned when transforming their careers to achieve professional success.

ICMI Contact Center Expo 2019 will take place May 13-16, 2019 at The Diplomat Beach Resort in Ft. Lauderdale, FL. To learn more about the event and to register, please visit: ICMI.com/CCExpoPass

“Each of our 2019 keynote speakers has a unique story to tell about how they overcame obstacles to advance their careers and organizations,” said Patty Caron, Event Director, ICMI. “Our attendees will be captivated by each keynote and will end the week eager to return to their organizations with the tools and motivation needed to enhance their customer service strategy.”

The ICMI Contact Center Expo 2019 keynote lineup includes:

“Discover Your Greatness - Overcoming Life’s Obstacles”
Presented by: Henry Winkler, Hollywood Actor, Producer and Author

Winkler is an actor, director, producer, New York Times best-selling author and philanthropist. His portrayal of Arthur Fonzarelli on “Happy Days” won him two consecutive Golden Globe Awards and three Emmy nominations. He also served as Executive Producer for “Hollywood Squares,” “MacGyver,” and more. In 2003, Winkler began writing a series of children's novels entitled “Hank Zipzer: The World's Greatest Under-Achiever,” which appeared on several best seller lists and are inspired by his struggle throughout his education due to dyslexia. Winkler is an avid philanthropist and uses his position to help others. He is associated with many groups, including honorary chairman of United Friends of the Children; founding member of the Children's Action Network, co-host of the annual Cerebral Palsy Telethon and many others.

“Unstoppable Cultures: Creating and Sustaining Organizations of Enduring Excellence”
Presented by: Ginger Hardage, former SVP of Culture & Communications, Southwest Airlines

Hardage recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO's executive leadership team. At Southwest, Hardage led a team of 150 people responsible for building and sustaining the organization's legendary culture and communications enterprise. She led the airline's culture and communications evolution, expanding the communication functions to include more robust internal communications capabilities and a more focused corporate philanthropy program. She also led the airline's Culture Committee, employee recognition and engagement, and all companywide celebrations. In 2017, Hardage launched Unstoppable Cultures, a brand designed to help organizations create and sustain cultures of enduring greatness.

“The Future of Corporate Culture: Why Your Employees Dreams Matter”
Presented by: Ben Nemtin, Star of MTV’s “The Buried Life” and New York Times Bestselling Author

Nemtin is the #1 New York Times bestselling author of “What Do You Want To Do Before You Die?” and the star of the MTV show, “The Buried Life.” As the co-founder of “The Buried Life” movement, Nemtin’s message of radical possibility has been featured by major media outlets including CNN, Inc., ABC, CBS, Fox and NBC News. From playing basketball with President Obama, streaking across a professional soccer field, raising over $400,000 for charity and placing a record-breaking $250,000 bet on roulette, Nemtin’s bucket list quest has inspired millions to chase their dreams and realize that the impossible is possible. He is an acclaimed keynote speaker and has presented his “5 Steps to Make the Impossible Possible” to business conferences and corporate leadership teams around the world.

“Hidden Obstacles to Outstanding Customer Service”
Presented by: Jeff Toister, Author, “Getting Service Right”

Toister is the author of three books, including a bestseller titled, “The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed With Customer Service.” Toister is a member of ICMI's “Top 50 Contact Center Thought Leaders” on Twitter and is a Global Gurus “Top 30 Worldwide Customer Service Professional.” More than 140,000 people on six continents have taken one of his training programs on LinkedIn Learning, commonly known as Lynda.com and in 2017, Feedspot named his “Inside Customer Service” blog one of the top 50 customer service blogs on the planet. Toister is passionate about training and is a Certified Professional in Learning and Performance.

To learn more about this year’s keynotes, please visit: ICMI.com/CCExpoKeynotes

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To register for ICMI Contact Center Expo 2019, please visit: ICMI.com/CCExpoPass

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About ICMI  
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

To learn more and for the latest news and information, visit www.ubm.com and www.informa.com

Heather Donner